Inverness East

A pleasant comfortable stay. Hotel was clean,well appointed staff were friendly helpful. Meals were off good quality good choice, service and the staff were friendly The wife's gluten free requirement was met.shehad a reasonable choice, and staff were knowledgeable about the gluten free issues.

Due to a disability I required a ground floor room, a simple phone call to the hotel secured this. The room was very comfortable, it was clean, well laid out, with a walk-in shower which was just perfect for my needs. Easy access to and from the hotel, with plenty of disabled car parking.

A 3 night stay with no sleep. Absolutely Shocking. Bed sheets ripped, shower mouldy. Mattress terrible. Would not recommend. Quality of food in adjoining restaurant not good, small portions and poor service. Put us off of Premier Inn for life - will not return or recommend.

Excellent family trip, big shout out to Johnny at the restaurant who was on the ball and made sure we were well looked after for breakfast and dinner. He went above and beyond to accommodate large table of 12 and keep kids entertained - thank you!

Have stayed in this hotel a few times when travelling to Inverness with work. It's a good location with parking. It's next to a brewers fayre and I normally do the meal deal for ease. I find a premier inn great value and always get a good sleep. my only complaint is no bath as I love a bath after a busy day at work. My low mark is for the staff at the restaurant which I know is separate but unfortunately when you buy the meal deal through hotel it comes as a package and I feel reflects on hotel. I asked for vegetarian sausages for breakfast and I waited over 30 min for it. I actually think they went out and bought it. I don't know how many times I asked and the girl who was so rude. When she eventually brought the sausage over there was no apology for it taking so long. She was argumentative when I said it wasn't acceptable just to throw it on my table. The manager did apologise the next day and made sure the sausages were served quicky.

This hotel is a fantastic stay, definitely give it 5 stars. Rooms are very clean, best nights sleep as beds are comfortable, reception staff are very friendly as is house keeping staff. Definitely recommend people to stay here. Will definitely book again when needed.