With a stay at DoubleTree Resort by Hilton Hotel Penang in George Town (Tanjung Bungah), you'll be a 1-minute drive from TeddyVille Museum and 7 minutes from Ferringgi Beach. This 4-star hotel is 4.6 mi (7.3 km) from Gurney Drive and 5 mi (8.1 km) from Gurney Plaza.
Pamper yourself with onsite massages and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Makan Kitchen, a restaurant where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in George Town? This hotel has facilities measuring 4960 square feet (461 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 316 guestrooms featuring refrigerators and iPod docking stations. Wired and wireless Internet access is complimentary, while 40-inch flat-screen televisions with satellite programming provide entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
"I recently stayed at the DoubleTree by Hilton in Penang, Batu Ferringhi, and honestly, I’ve never been so disappointed with a Hilton property.
The room we were given was dusty and had plaster bagworms (household casebearers) almost everywhere; on the curtains, the ceiling, and even one crawling on the bed. When we called reception to report it, they offered to change our room but said they couldn’t give us the same setup (we needed two single beds since I was traveling with a friend).
We then asked for housekeeping to at least clean the room. When the staff member arrived, even he was shocked by the number of insects and said he had never seen them before. He called the reception himself to report how serious the issue was. and only then did they suddenly manage to find a similar room available on another floor.
Since it was already close to midnight, we agreed to move. Unfortunately, the new room was smaller, still dusty, and although there were fewer bagworms, we still saw some near the curtains.
Overall, the whole experience left a bad impression. The location is good, and breakfast was excellent, but the cleanliness and response to the issue were unacceptable, especially for a Hilton brand.
I truly hope the management takes this feedback seriously and addresses the pest and housekeeping issues because the potential of this hotel is there; but the current state doesn’t justify the price at all."