Amrutha Castle

The hotel is a sight to behold. As you drive up towards a Lumbini Park it’s one of the most iconic landmarks in Hyderabad. As we drove up at approx 2 pm we were surprised with lack of hotel staff. No porters. We’re around not was any body at reception. After waiting around a kind gentleman gave us old fashioned paperwork to fill out and after 15 to 20 minutes and calls to the receptionist we were given keys to rm 315. A porter came and helped carry the luggage up the stairs. This is no ramp to accessiblity is hard. Room 315 was old and had lots of mould in the bathroom and the place looked like a prison cell with bare wall. It wasn’t the room I had paid for so after talking to receptionist we were shown to a different room 512. This was spacious as the first one but looked like the room I had seen and booked. The decor is dark to suit the medieval theme. The bed and pillows are very comfortable but linen was stained and tired. Basic ammenities like soap and body wash is provided. The bathroom needed a deep clean cos there was soap scum deposits and mould on the walls. The toilet in rm 512 leaked water from the flushe every time the button was pressed. Breakfast in the morning was mid with same traditional food and no continental option. The restaurant looked dirty with dirty kettles for serving coffee n tea. The cabinets and floor was dirty and had not been cleaned for sometime as shown in the pics. When leaving the staff were kind enough to keep our luggage for late check out. We were given a tiny space to pack our shopping before our mid night flight. However there were no porters so my husband had th carry our luggage down the steps alone. This place is beautiful however needs a deep clean to restore it to former glory. More trained staff would be helpful also.

The hotel was very terrible, following are my observations. 1. Room was not good 2. Water leakages in bathroom and wc 3. No hot water 4. No drinking water 5. Very dirty towels 6. No proper maintenance 7. No proper response i recommend not to visit this hotel to anyone. They claim this as 3 star hotel, but in actual, it is even worst than a road side hotel. Don't go by name, it is the worst hotel in hyderabad and in my life.

I have asked for cancellation, my client cancel-led his travel on the last minute because of some serious health issue i havent checked in the hotel and i am keep on asking for cancellations and refund on this please help me