Pamela D
14 gennaio 2025
3 of us visited over New Year 24, parents and adult daughter, we had the most amazing time and it felt like returning to our second home. What a welcome we received from Mr Khaled Helmy and Hassan on reception. Check in was organised and quick, (we booked direct with the hotel) allocated our room, taken up to it by the bell boys with our luggage. WOW what a room, upgraded and it was very much welcomed as this was a holiday which we might never get to do together again. (Memories) The staff are what make this hotel so special, everyone remembers you from your previous visit, the manager even has time to speak to you and ask how your stay is. The food is the best we have ever had at any all inclusive anywhere in the world. NEW years eve gala dinner was amazing and the celebration was fantastic. The weather was a little cooler than we expected, one day of full cloud, sun rises at about 7 but it doesn't get hot till about 10 am and cools at about 2.30 enough to get a tan though. The pool is heated so able to take a little dip too. A couple of things we noticed a change with , the portions in Ossiano during the day has shrunk in size compared to last time, the service wasn't as good either we always found ourselves looking for a clean table, which prompted us to go to the main restaurant for lunch after trying here twice. There seams to be so many Managers around that there is a manager to manage a manager, the staff don't appear to know who to listen to which we witnessed in the main restaurant. All the staff work so hard from the cleaners at the pool toilets to the gardeners. I'd like to show gratitude to these staff in particular who made our holiday for us, Sayed our cleaner 1245, Carlos at the po, what a waiter do friendly and efficient, ibriham at the main restaurant for breakfast for keeping our coffee topped up, Mahmoud from Bella service with a smile, Mekky bar man for the amazing cocktails, he is definitely the best cocktail maker. Abdo and Mousa waiters in executive lounge and lobby bar for keeping our glass full, Dina for the friendly face and welcome to the restaurant and finally Alaa from mandarin. We will definitely be back . Thank you PLR for helping us make memories.
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