Sunrise Alma Bay Resort

I recently stayed in the Sunrise Alma Bay for 8 days and the hotel atmosphere was just great. The hotel staff were so helpful. My room cleaner Ibrahim was so accommodating, friendly and efficient...and an expert in towel art! Emad at the pool bar was so welcoming and the service was excellent. Hamdy and Mohammed in the towel station/by the beach were friendly faces every morning and so helpful. Anastasia in Guest Relations came around to our table every breakfast and was able to action any little requests we had. She was very impressive with her notebook and actioning things so quickly. And lastly, when I asked to extend my room for a few hours (and very reasonable additional cost) on my last day, the Hotel Manager arranged for me to be moved to a suite on the seafront and the concierge Mahmoud was so kind in helping with my luggage and room change. I have been visiting Egypt for 10 years now and this stay has been a highlight for me because of the helpfulness and friendliness of the hotel staff, the delicious food, the pool (one of the best I have seen), and the beach front with pier and lagoona just make it the perfect location. The added bonus is that it is only about 20 mins from Hurghada airport. I would recommend this hotel to families, couples, singles and will definitely be coming back again. Thank you. Ciara

幫我客户預訂的，他們覺得還可以

Very nice hotel, rooms are spacious and staff are friendly!

Excellent

整個酒店挺度假風的，環境很不錯，海灘和泳池非常漂亮，Ebrahim總是幫我把房間打掃的很乾凈還給我放很多瓶水，餐廳裏還有各種酒吧裏的部分服務員也是非常的熱情，其他也是兢兢業業，吃的東西雖然是屬於那種所謂的白人飯，但味道其實都還行，尤其是門口外面那個燒烤小哥，烤出來的牛肉鮮嫩多汁，可以看圖一到圖六 不過我想留幾個問題給你們度假村，甚至是sunrise酒店集團思考下： 1、你們酒店前台為什麼不接聽攜程客服代表的電話，是不重視攜程訂單嗎？ 2、首次進入酒店房間床上仍然是非常多的毛髮和污漬，可以看後四張圖，你們對於房間衞生的考核標準在哪裡？明明有很多空房間，在我要求換房間的時候似乎早有準備的説沒有房間了，你們是否對於顧客保持了誠實的態度？多虧了Ebrahim幫忙換床單，我才能躺的安心 3、我打三次電話致電酒店前台要求送水，為什麼一直都不送，難道我需要向你們下發紅頭文件才能拿到水嗎？得虧Ebrahim在，這才拿了六瓶水 4、海灘的鮮榨果汁店的員工有什麼毛病，見到顧客一臉戲謔的樣子，開口先問顧客來自哪個國家，一杯橙汁開口五歐元，在拒絕購買並走出很遠後大聲喊CHINA，我不清楚他是什麼意圖，難道酒店的顧客一定要花五歐元買一杯鮮榨果汁，還是説他認為中國遊客掏不出五歐元？你們酒店對於果汁店外包商的管理規章制度是什麼，就這樣讓他們敗壞酒店名聲嗎？ 我提出上述問題不期望能得到你們的回覆，但希望給任何能看到這條評論的顧客幫助

工作人員態度很好都會主動打招呼，環境很漂亮，酒店有一個棧橋和一個人工半島，棧橋浮潛沒什麼東西，如果要浮潛建議還是出海