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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.6/5
Molto buono
985 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.5
Servizio4.5
Pulizia4.6
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Tutte le recensioni(985)
Recensioni positive(956)
Recensioni con foto/video(433)
Ambiente di classe(247)
Reception gentilissima(122)
Ideale per bambini(114)
Piscina meravigliosa(112)
Vista sul lago isolato(57)
Ottima aerazione(34)
Con area gioco per bambini(19)
Con piscina a sfioro(15)
Recensioni negative(29)
Colourgoonline
Camera Deluxe (2 letti, con vista sul giardino)
Soggiorno: feb 2024
Famiglia
4 recensione
3.2/5
Pubblicata: 14 feb 2024
A pretty big resort with quite a lot of facilities, enjoying the time off and quiet place, enjoying the birds singing in the morning. Even though the lake in front of us was dry due to some maintainable work, still a good place to recommend
Traduci
Risposta dalla struttura: 親愛的貴賓:沒能給您帶來百分百的體驗感,實在是很抱歉呢~我們非常重視您的心聲,根據您的意見,我們定會對各項設施設備做定期維護;希望您一定不要對我們失去信心;您在店期間,有任何需要,請隨時反饋給我們,小夥伴們24小時也都在為您服務,直到您滿意~~
Utente ospite
Camera Deluxe (letto matrimoniale, con vista sul giardino)
Soggiorno: dic 2023
Lavoro
2 recensione
5.0/5
Eccezionale
Pubblicata: 6 dic 2023
Clean and tidy room/ Beautiful view/Staff service was beyond expectation/Thanks to Lin and his team/A pleasant stay with u guys/Life is fantastic!!!
Traduci
Risposta dalla struttura: Dear guests, thank you for your encouragement, warm and thoughtful service and comfort, our colleagues will be in your affirmation, with a better mental outlook, to serve every guest. Welcome to Egret Lake again and enjoy the fresh air and beautiful lake view~
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The Ropers
Suite Adatta alle Famiglie - 1 Camera (1 Soggiorno)
Soggiorno: ago 2023
Famiglia
38 recensione
3.2/5
Pubblicata: 31 ago 2023
Great location and spacious rooms. Lovely pool. Staff can be a little more helpful and maybe explain the activities and locations of the amenities available. Breakfast can be better. All in all a good place for a quiet family holiday with lots for the kids to do. Avoid the “beach” after 4pm on the riverside.
Traduci
Risposta dalla struttura: Dear guest, we are very sorry for the inconvenience caused to you. We deeply apologize! We will provide feedback to the hotel management on all aspects you mentioned, striving to do better during your next visit. Thank you again for your valuable feedback and sincerely wish you all the best and a beautiful life.
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Adrien
Camera Deluxe (letto matrimoniale, con vista sul giardino)
Soggiorno: ago 2023
Famiglia
13 recensione
2.7/5
Pubblicata: 14 ago 2023
We were lucky to be upgraded to a suite since we booked 2 rooms. Unfortunately, the amenities and the breakfast were not up to the Sheraton standards. The swimming pool was very old, the lights inside the swimming pool were not fixed and could provoke serious hazards. We asked for some drinking water at the pool and were told to go to the reception desk to get it. The breakfast was so so, blend vegetables and raw bacon were served.
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Risposta dalla struttura: Dear guest: We are really sorry for not being able to bring you a 100% sense of experience. We attach great importance to your voice. According to your opinion, we will strengthen the improvement of catering, and the facilities and equipment will be regularly maintenance. I hope you will not lose faith in us; And please give us one more chance. During your stay in the store, if you have any needs, please feel free to feedback to us, our friends are serving you 24 hours, until you are satisfied ~~
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Chocho wayne
Camera - Vista Lago
Soggiorno: mag 2024
Lavoro
11 recensione
5.0/5
Eccezionale
Pubblicata: 25 mag 2024
It was really good
Traduci
Risposta dalla struttura: 尊貴的客人,您好!感謝您選擇 惠州白鷺湖雅居樂喜來登度假酒店作為此次出行的下榻之所,並與我們一同分享您的入住體驗,同時也非常感謝您對酒店工作人員的專業服務作出好評。再次感謝您的評價,我們將翹盼您的再次光臨!
Utente ospite
Camera - Vista Lago
Soggiorno: feb 2023
Solo
3 recensione
4.5/5
Ottimo
Pubblicata: 20 feb 2023
It was my first time in this resort and I enjoyed it. The staff was very friendly and accommodating, the area was nice and quiet (perfect if you want to get away for some peace and quiet), and my room was lovely.
My only draw back was that the tub in my room was a bit small. I'm already a tall person so it was a bit of a squeeze but still enjoyable.
The food at the restaurant was more on the Chinese side but that's to be expected given the country we're in (even at a global hotel chain). If you do not have a problem with Chinese food, then you will enjoy the food. I personally liked the boiled shrimp and a spicy crab dish that they had available for dinner.
I'm glad I ended up finding this location on Trip, and I would be back again.
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Traduci
Risposta dalla struttura: Dear guests, thank you for your encouragement, warm and thoughtful service and comfort, our colleagues will be in your affirmation, with a better mental outlook, to serve each guest. Welcome to Egret Lake again, enjoy the fresh air and beautiful lake.
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Bhatti
Suite Deluxe
Soggiorno: lug 2022
Coppia
18 recensione
2.0/5
Pubblicata: 31 lug 2022
Service is too bad, starting from reception desk, the staff don’t even answer and just in there work, we wait for our room almost 2 hours as the cleaning staff still not clean the room, at around 5pm we get our room. The breakfast is just normal and staff don’t care about your table have some spoon or salt and pepper.. overall I think the managment don’t train staff that they are working in Sheraton, it seems a normal 3 star Chinese hotel. Bad experience , will never want go again.
Traduci
Risposta dalla struttura: Dear Madam/Sir, Thank you for choosing to stay at the Sheraton Bailuhu Resort ,Huizhou and providing your honest feedback . Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issue from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Huizhou. Sincerely,
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Utente ospite
Camera Deluxe (letto matrimoniale, con vista sul giardino)
Soggiorno: set 2023
Lavoro
8 recensione
5.0/5
Eccezionale
Pubblicata: 10 ott 2023
mandy很nice
Traduci
Risposta dalla struttura: 感謝您對我們同事的認可,將心比心,我們也會有自己的旅途,也希望初次來到一個陌生的環境能遇見一家温馨舒適有安全感的酒店,今日,能用我們的一份熱心,誠心換您的舒心,安心,我們真的深感榮幸,希望您下一次白鷺湖之旅還選擇喜來登,期待您~
ROSTYSLAV
Camera Deluxe (letto matrimoniale, con vista sul giardino)
Soggiorno: gen 2022
Lavoro
6 recensione
5.0/5
Eccezionale
Pubblicata: 25 gen 2022
Nice hotel
Traduci
Risposta dalla struttura: Thank you for your stay and praise ~ to be able to get your affirmation and praise, all our efforts are worth it! We look forward to your staying at Sheraton Egret Lake next time you come. Good luck to you!
Risposta dalla struttura: 親愛的客人,給您帶來不愉快的體驗,實在是很抱歉呢。我們一定會在小夥伴的服務意識和技能努力加強,希望您一定不要對我們失去信心;也請您不要生氣,您在店期間,有任何問題,請一定反饋給我們,小夥伴們24小時為您服務哦~ 希望您給我們一次機會,定會讓您滿意~~