Recensioni su Itz Time Hua Hin Pool Villa

Risposta dalla struttura: Dear Tiff to,Thank you for taking the time to review Itz Time.We are delighted to hear you enjoyed your staycation with us and found the property a great place to relax.Thank you again for your review and look forward to welcoming you back again!Best Regards,CMCribbsCluster General Manager

Risposta dalla struttura: Dear Punnajade,Thank you for reviewing your stay with us at Itz Time!Pleased to read you found the location good – good for a family trip. Our location is ideal for guests looking for ease of travel to local attractions and services.Thank you again for your review and look forward to welcoming you back again!Best Regards,CMCribbsCluster General Manager

Risposta dalla struttura: Dear Battleax,Thank you for reviewing your stay with us at Itz Time Hua Hin.Thank you for sharing photos of the villa experience as well as the perfect score of 5 out of 5! We will share this with the team.Pleased to read you enjoyed your staycation with us and found the villa spacious and overall environment good.Each villa is well appointed along with having its own private pool and car park. Thank you for mentioning the breakfast in villa was satisfactory.We look forward to welcoming you back again!Kind Regards,CMCribbsCluster General Manager

Risposta dalla struttura: Dear Wanshi,Thank you for reviewing your stay with us at Itz Time Hua Hin. Your feedback is valuable to us, as we strive to improve our property with each guest stay. All villas are screened prior to your arrival and it appears that we failed in a number of areas impacting your staycation with us and this does concern me.Musty accommodations and poor sanitation are not the product we pride ourselves on offering to you our valued guest and apologize for the inconvenience.Please accept my apologies that our property did not meet your expectations and do hope to welcome you again in the future. Warm Regards,CMCribbsCluster General Manager

Risposta dalla struttura: Dear Guest User,Thank you for reviewing your recent stay with us at Itz Time Hua Hin Pool Villas.Pleased to read you enjoyed your staycation with us and look forward to welcoming you back again soon!Kind Regards,CMCribbsCluster General Manager

Risposta dalla struttura: Dear Adventure39236952887, Thank you for staying with us and look forward to welcoming you back again soon. Best regards, CM Cribbs Cluster General Manager

Risposta dalla struttura: Dear CatherineJ127, Thank you very much for your candid review of your stay with us at Itz Time Hua Hin Pool Villas. In effort to better understand our guests needs and our performance – I review the feedback provided by our valued guests and respond via email or direct platform. I had sent an email on 31 December 2022 to the email address provided on the guest registration card completed upon arrival to ensure that a personal response was sent. Your feedback is valuable to us, as we strive to improve with each guest stay. Three points of immediate concern are the villa maintenance, property general care (cleanliness, health and hygiene) and Thai service mind (hospitality from the heart). We do take great pride on having a team who share the passion of Thai hospitality, service and of course the Thai smile. This has not come up before and will speak with the team. All three points (villa experience, general property care and Thai hospitality) have been positive points of our guest’s staycation experience and engagement connection with our guests and apologize for failing to deliver these. In reference to the restaurant, it was not open during your period of stay due to the demand of in villa dining requests and will reopen the outlet closer to Thai New Year. (We can accommodate the guests dining experience in the restaurant if requested.) In taking great care of our property, our main priority alongside a well-kept property is to be able to offer well-maintained and comfortable villas. Apologies that our villa upkeep did not meet your expectations. The team does precheck screening of our villas before guest arrivals covering cleanliness, maintenance, technical (hot water, TVs, phone and related) safety – health and hygiene standards and general preparation and have had positive reviews for the guest in villa stay experience. The wall paper and warped flooring troubles me and have informed our technical team to investigate this with urgency. Apologies. Our set policy of villa cleaning service was available to include linen change and do know that towels are optional to change at your discretion (placed on the floor – to change / handing on the rail – do not change). I believe the service was conducted during your 8 days stay with us to include bed and bath linens. Apologies if it there were any misunderstandings of the service from our side. I appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you did not have a great experience while staying with us as our mission is to provide excellent guest experience. Again, please accept my apologies for any inconveniences you both experience while at the property. We do hope you will consider us again on your next stay in Hua Hin. Warm Regards, CMCribbs Cluster General Manager