The St. Regis Houston

This was our second time to stay at the St. Regis. We had a wonderful time on our first trip, which is why we decided to go back. However, this time we woke up to four bed bugs crawling on top of us (room 1221). Upon killing the bed bugs, blood stains were left on the sheets. Prior to leaving the room, we were able to take a video of another bed bug still alive and crawling on the sheets. We immediately informed the front desk, who assured us they would have a third party investigate the situation, and I would be contacted within three days. Nearly a week later, I still had not heard from the St. Regis, so I called to check on the status. I was informed the third party investigation came back negative and there were no signs of bed bugs on the sheets or in the room (despite leaving behind four dead bed bugs and one live one when we left the room, as well as photo and video proof). I asked for a copy of the report but was told they would not accommodate my request. While I am disappointed with my experience, I am even more disappointed with the St. Regis and their response to the situation.

The St. Regis Houston isn’t the newest or flashiest hotel in town. With its oak-paneled walls, equestrian artwork, and generous use of saddle leather, it feels old-school in a very Texas sort of way. If your priority is sleek, cutting-edge design and the latest in-room technology, this may not be the place for you. Where the hotel truly excels, however, is in its service. At many luxury properties, a handful of standout staff members elevate the experience. But at the St. Regis Houston, every employee embodies hospitality at its finest—whether it’s the bell staff, front desk associates, butlers, or restaurant servers, each interaction feels effortless yet thoughtful, never scripted or stuffy. As with many St. Regis properties in North America, the brand’s signature butler service is reserved for suite guests. However, unlike some sister hotels that shrunk the offering in the wake of Covid, these butlers provide the full range of services, from delivering complimentary coffee and tea on a silver tray to assisting with packing and unpacking, clothes pressing (two garments per day, gratis), and arranging transportation. Guests can also take advantage of the house car, which operates on a first-come, first-served basis in the late morning, afternoon, and evening. It offers complimentary round-trip service within a two-mile radius, covering destinations like The Galleria as well as numerous upscale restaurants, banks, and essential stops. Dining at the hotel is another strong point. Breakfast is available until 11 a.m. and arrived promptly via in-room dining, with both quality and presentation at the highest standard. 24-hour room service is available, and the hotel’s Remington lounge offers a dinner menu that, while not avant-garde, delivers solid and reasonably priced dishes for a luxury property. Don’t be fooled by the term “lounge”—the space is expansive and feels more like an elegant bistro than a typical hotel bar. Dessert, in particular, stands out as a real highlight and should not be missed. Before my stay, I read reviews mentioning wear and tear in the rooms. While I can’t speak for standard accommodations, my Astor Suite was well maintained, possibly reflecting the tendency for hotels to prioritize suite upkeep. While the rooms lean traditional in design, they've been gussied up with Illy espresso machines and late-model flat-screen TVs. Suites also have Bose surround-sound systems and jetted tubs, though I'm told the jacuzzi feature is currently down for maintenance. For those so inclined, a rooftop pool beckons, complete with a rock fountain and cabanas (on account of the light use, service is by QR code). There's also an adjacent spa, which operates by appointment only, and a small but well-maintained fitness center. Marble showers and lockers are available to poolgoers or those who would like to freshen up before their room is available. My only real notes are of the nit-picky variety: the phone in my suite's bedroom had scratchy

Great choice in Houston. Very attentive staff. Super clean, great service. Perfect location in a very nice part of town . Great valet, easy check in and rooms very nice. Don’t miss Harry “bartender” at the bar… what a gem! He made the whole trip!

Pool is not true to the pictures, it is small, old and dirty. No inviting chairs around the pool, old and dirty flooring. Old carpet throughout the hotel. Noisy air conditioning. Very limited room service menu. The entire hotel needs an update.

They didn’t advise me on a $350 incidental and I booked for 2 nights. the check in guy was very rude with the unnecessary rudeness about me now putting enough funds due to me not “being able to read website” when I spoke to a person for my booking. while I was trying to check in I was very embarrassed And was not taken care of with sympathy or care. Will never return

**I did not stay here. I live in Houston but came here for the spa and restaurant only.** Hotel: It's not what I would expect for a five star hotel. It's near the Galleria but that's it. The surrounding area are old buildings. Spa: I live in Houston and chose the Spa at St. Regis because there is nowhere to get a good massage in Houston! I chose the Shoulder & Scalp Rejuvenation massage and it was great! They have a sauna, which is great, but given the cost of everything at the spa, there should be a steam room, too. I was told my bottled water would be waiting after my massage and it was not. I was so thirsty I ended up going to their restaurant and drinking two large glasses of water. When I was checking out, I was kind of hurried out of there. Restaurant: There is only ONE restaurant in the hotel, The Remington. Eggs benedict was average. I got a cappuccino and it tasted below average; it was $8. The servers were nice.