Hotel Holiday Inn a Houston

Prenotato l'hotel a causa di ritardo di volo La piscina è stupenda e pulita. È possibile vedere il personale pulire la piscina ogni giorno. Il personale è amichevole e professionale. Capsule Coffee maker è disponibile in una stanza che è un cambiatore di gioco ro inizia il mio giorno. Lozione di corpo e shampoo gratis che erano buoni. L'hotel e l'aeroporto hanno trovato autobus gratuiti, ma il conducente è stato anche bello e utile. Il ristorante è migliore dei ristoranti familiari intorno all'hotel. Accedibilità e cibo. Le ali di pollo sono l'articolo da provare. L’unica cosa che mi è venuta era che il bagno non era pulito, per vedere i capelli che si attaccano intorno al bagno e si addormentano quando sono entrato.

È stato un soggiorno ok se si dicesse un fatto divertente, quindi fai attenzione quando prenoti online assicurati di ottenere esattamente ciò che hai chiesto

Camera perfetta e pulita ringrazio Reyna!!!!!per la cortesia. Hotel molto accogliente e disponibile verso il cliente, si trova in posizione comoda per vedere le maggiori attrazioni. consiglio questo alloggio. Grazie mille!!!!!!!!!

L'hotel era pulito, il check-in era facile. Il personale era molto amichevole e utile. La posizione era bella. Un po' distacco, ma cibo a piedi. Solo la denuncia sarebbe stata il letto era piuttosto rigido. Altrimenti era molto bello. Sicuramente rimarrebbe di nuovo

A distanza di incontro conveniente

Checked in online but when we got to hotel no one was at the desk so had to wait on Nina to get a card key who acted as if she was drunk and basically just stares at you. Finally get checked get to the room and looked clean however found a live roach in the bathroom. Let that go as we are close to the water. Went to bed and was jarred awake at 1:15 in the morning by someone opening the door to our room. They did not knock, or announce who they were until we screamed at them. Thankfully we had the bar on the door or he would have been in the room. Claimed he was maintenance, of course cannot sleep after this incident. Call the desk at 7am and told they would find out and let me know what had happened and why. No call or explanation so I go to the front desk at 10:30 to get information on why. Same blank stare from Nina who proceeds to give me bull story that there was a water leak and they didn’t know room was occupied and I should lock the door next time. Still not an apology so I go back to the room and as I get in the elevator I’m watching Nina on the phone laughing and watching me. Get back to the room to shower and find more roaches and there is no hot water at all, let it run for 30 minutes still nothing. Tell front desk they say oh we can move you. I’m like don’t bother we are checking out and going to hotel across the street because of this stay. I ask for late check out because I can’t get into the new hotel til 2 and I was informed that to get late check out I would have to pay 15 dollars. I asked if a manager could approve not paying that since this stay was not up to par and I’m told manager will be that at 6am and she can’t approve it but would find out and let me know. Got a phone call in the room at 1030pm saying it was approved at no cost for a late check out. Needless to say we will never be back to this hotel! I warn anyone who doesn’t like bugs to not stay here. Now we will need to leave our things outside to unpack when we get home just in case I brought home bugs from this stay!

In tempo ordinario, potrei essere più perdonatore di questo hotel. Il personale era amichevole (anche se nessuno indossava maschere), e la camera era abbastanza comoda per un Holiday Inn. Ma non sono tempo ordinario. E il fatto che nessuno che lavorava all'hotel indossasse una maschera - non c'era nessuna sanitrice a mano e non c'erano segni che promuovessero la sicurezza dell'ascensore mi preoccupa molto. Ogni volta che andai a cavalcare l'ascensore, un altro ospite (di solito senza maschera) voleva entrare nell'ascensore con me. Ero a visitare un parente malato e certamente non voglio portare con me i germi di qualcun altro. In altri termini, la lavanderia sul piano 4tb è stata rotta, la spazzatura è stata sovraccaricata con cannoni di birra e la telecamera è stata parzialmente rotta. Il volume sarebbe salito ma non scenderebbe e la TV sarebbe stata spenta ma non spenta. Il letto era comodo e non ho altre lamentele, ma non mi sento come se fosse un posto di sanità per stare in una pandemia.

Stayed at this holiday inn for 3 days. We checked in on a Thursday evening, the line at the front desk took 20 minutes. When we go to the room we noticed no bath towels or soap in the bathroom. When I called the front desk they said they were out of soap & shampoo and to come down and get towels from the front desk. Which is strange, most hotels would send it to your room. When we made it down to the front desk they said they were out of bath towels and gave us a few hand towels. We ended up having to buy soap & shampoo from a gas station. Then had to chase down the cleaning lady the next morning and beg for some towels. We also met another guest who had their truck broken into overnight and their catalytic converter stripped. When they informed the front desk they said it’s not their problem and to call the police. Also while checking out in the morning we saw a rapid possum running around the parking lot. It was in the same spot going in circles for over and hour (this is the sign of a rapid animal). When I informed the staff they just laughed and said it was not their problem. This could be a significant risk for small children and other guests!!!! We also called down and asked for a late check out as my son was ill with an upset stomach to which they replied “check out is at 11, no exceptions” The wifi was also spotty and the free coffee was either out or tasted horrible. I booked this Holiday Inn thru the IHG site and I am an IHG rewards member. This didn’t make any difference to the staff or in getting better service. At one point I was told they would give me some extra points. However when asked about it during check out they just looked at me like I was crazy. I won’t be staying at any holiday inn ever again!!!

Having owned businesses that were customer service oriented, I feel great customer service should be recognized whenever I receive it. And that's whatbi got when I checked into this holiday inn. I felt like I was treated like I was the guest of honor during my stay here. The whole staff was great. But mainly there was one employee that stood out above all, Melissa. She gave me probably the fastest check in id ever received from this chain, remembered my name and used it ever time she saw me, and well there's more but not to be long-winded she was awesome. And really is a difference maker for this chain. Hell I thought about offering her a job with me but I don't steal employees. Lol. Thanks for making my time in Houston outstanding Melissa!!!!