Hotel in zona Emancipation Park, Houston

La posizione è probabilmente la parte migliore. È collegato al centro congressi e ci sono anche tanti ristoranti e food truck così vicini e ce ne sono anche alcuni collegati. È molto pulito e ci tornerei sicuramente.

L'area della piscina era adatta alle famiglie e le prenotazioni hanno impedito l'affollamento. Le camere erano perfettamente pulite e tutti i ristoranti erano fantastici. La posizione è centrale rispetto a tutto il centro. Altamente raccomandato.

Upon arrival, I was greeted with excellent customer service and helpful staff. The room was clean and was a good fit for my needs. The size of the room was also good. One exception was that there was no mini fridge which would have been very useful. The bistro downstairs also provided excellent customer service.

Very nice area also not far from club scenes it was a really nice man at the from from Miami really sweet and helpful great conversation i would love to book again

Molto sicuro, tutti i poliziotti vengono a bere il tè pomeriggio pomeriggio, e l'ambiente e il rapporto prezzo sono davvero buoni, il parcheggio è anche più conveniente. Il primo piano è un piccolo bar, e la prossima volta vengo e vive qui.

La stanza è grande; le attrezzature sono buone 👍 con ventilatore Daisy e caldaie di riscaldamento preferite dai cittadini.Ma la mia gente vive Sento un po'super cattivo: 1) Ho raggiunto un volo internazionale lungo l'hotel due ore e mezza prima del soggiorno prescritto. Il personale di servizio Jalisa che accede dice molto duro che devo fare un check-in anticipato per $75 💲 senza spazio per negoziare. 2) Dopo aver trovato un altro personale di servizio per aiutarci a fare il check-in, abbiamo detto che dobbiamo pagare cinque giorni di spese e 400 dollari di cassa (ho pagato tutti i cinque giorni di spese per la prenotazione di Trip.com) e dobbiamo verificare che aspettiamo ⌛️ Ho anche contattato attivamente Trip.com, e ho completato la procedura di soggiorno della persona Negli ultimi un'ora e trenta minuti. 3,) Ho soggiornato nel hotel per lavarmi l'acqua calda il primo giorno, non ho potuto lavarmi l'acqua calda e chiamare il servizio in camera per riparare una persona. L'acqua calda è un po' calda. Pensavo che l'acqua calda il giorno successivo dovrebbe continuare a mantenere ♨️, ma il giorno dopo non c'era ♨️ lavatrice per chiamare la camera Nessuno ha risposto al telefono di servizio, e poi ha chiamato la reception sette volte consecutive. Nessuno ha risposto al telefono di servizio per rispondere al problema dell'acqua calda. (Anche Jalisa ha incontrato un atteggiamento super cattivo 👎 È molto freddo dire che scriverò le vostre esigenze, Quando mi chiederò di aiutarmi a risolvere la domanda di acqua calda? Non so, la ragione è che il tempo è tardi (ora locale 9:45 pm) Ho detto che l'hotel è un servizio personale 24 ore. Ha detto di no. Ti ho sempre dato tutte le ragioni per sbarazzarmi di 😡 Sono molto arrabbiato 😡 Questo è un servizio maschile vicino (faccio Dopo l'altra procedura di servizio dell'ospite, non posso venire a aiutarmi. Dirò che contatterò per riparare e mi chiederò di tornare in camera (circa dieci minuti dopo c'è acqua calda ♨️ può essere lavata con l'aiuto del personale di servizio maschile)4,) incontrare Jalisa ogni volta che passa la ricetta nei giorni successivi (servizio della reception) sono tutti freddi e freddi.Questa è la mia esperienza di soggiorno di sei giorni e cinque notti.😅😅

Being in the Texas Medical Center, I was there for medical purposes. The staff was very friendly and accomodating. The room was clean.

If it were possible to leave a zero star review of this particular property I would do so. I did not actually stay at the hotel - this review is related to the terrible service I received regarding my reservation and attempted check-in. First, let me note that we are Hilton Diamond members, so we only stay at Hilton properties and we are frequent travelers... I had a reservation booked for June 5-9 for two connecting rooms. I have a copy of the CONFIRMED reservation for guaranteed connecting rooms, and I should note, we selected this particular hotel as they showed guaranteed connections as an option. When I attempted to check in to my rooms via the app the rooms were not connected or even located next door to each other. I called the hotel directly and no one would answer the phone. I then called Hilton, spoke to a customer service agent who ALSO confirmed that my reservation was confirmed for guaranteed connecting rooms. The agent attempted to call the hotel (while I sat on hold for 20+ minutes because no one would answer his call either). When he finally got someone on the phone they argued that our reservation was not for connecting rooms and informed him there were no connecting rooms available. I was ultimately transferred to a couple of different agents and then finally connected directly to the hotel. The person I spoke to (night manager/desk person on the night of June 5th) was the rudest Hilton employee I have ever dealt with. She informed me that there were no connecting rooms available and then proceeded to argue with me that I didn't have a reservation for connections. I offered to send her the reservation confirmation as proof. She ignored me. She said she could put us in rooms that were ”close” to each other - I told her that was not an acceptable option as we had children travelling with us that could not be in a hotel room by themselves. I asked if she could at least correct the issue and reassign us to connecting rooms starting the following day and for the rest of our stay. Her response was that she didn't know if that was available and couldn't confirm it because she ”didn't know who was working the next day”. I then told her to cancel one of our rooms and put us all in a single room with 2 beds plus a rollaway bed. It was at that point that the employee got rather nasty (and even more unhelpful than she already was) and informed me that she would not be taking any ”demands” from me, started acting like she couldn't hear me any more (sarcastically saying ”Hello? Hello”? Oh, I guess you aren't there?”) and then hung up on me and refused to answer the phone again. This was all happening at approximately 10pm. I was left with nowhere to stay for myself/my family that night and had to scramble to find a new hotel. The entire failure of the reservation and then the way the hotel employee dealt with the situation was utterly unacceptable. The service and behavior of this hotel, and in particular, this employee is deplorable. This wa

Decent hotel but was a bit old, but considerably clean compared to other stays that I have been to. The service was great and breakfast was decent too. Should try the pool and fitness room as well!

Stay was beyond excellent. The room was clean, fresh smelling and the bed super comfortable. Staff were friendly and professional. Shout out to David who gave us a warm welcome. Hotel does NOT charge for parking, which is highly unusual. The hotel offers a parking garage and surface parking behind the hotel. The location is very convenient. Without traffic it was only a 15 minute drive to downtown, 10 minutes to the Galleria and 10 minutes to Memorial Park. The challenge is navigating the frontage roads to actually get to the hotel, but Waze or Google Maps was spot on with the guidance. The hotel definitely has an older architectural style, but the rooms are super clean and well maintained. The concierge lounge is stocked with sodas, flavored water and snacks. Soundproofing was sufficient that we never were bothered by the freeway noise! We stay at dozens of hotels on an annual basis, and this hotel is simply one of the best run properties we have experienced. Definitely would recommend this property and stay here again.