Hotel Hotel con sorgenti termali a Abidjan

Ottimo servizio presso il personale del desk front when check-in/out. Specially Stephie & Mauthy. Buona cena a Le Brasserie. Room service was excellent. Conference facilities were excellent. Personal of front desk helped with taxis. Raccomando a Sofitel Abidjan ad altri amici e colleghi.

The hotel offers a complimentary shuttle from the airport, and they reportedly have staff waiting for you with a hotel sign after customs. My travel agent had informed the hotel of my arrival, but when I exited customs, no-one was there. After a 16-minute wait and some phone calls, the driver arrived. Traffic in Abidjan can be heavy, it took us about 45 minutes to reach the hotel Check-in was quick and friendly, and the receptionist spoke some English although to my surprise many other staff members did not; there was a constant language barrier. However, in the restaurant, they always had someone there who knew English well enough. My room on the 10th floor was rather small for a five-star. The bed was comfortable and there were sockets by the bed, and in addition, there was a coffee table, an armchair, a desk, a fridge, a safe and a 0.5 L water bottle in the room. A/C worked well. Overlapping curtains helped keep the light out in the morning. The room was recently renovated, in very good condition and felt fresh and clean. Wifi was free, unlimited, easy to use, fast and reliable. The bathroom came with an overhead as well as a hand-held shower, no bathtub. The shower worked nicely the first night, with ample hot water and great water pressure. However, for the next 55 hours, the hotel experienced immense trouble with their water system, and all I could get for two whole days was cold water and an awful water pressure. Taking a shower was almost impossible. First, they promised to fix it by 10 am, then noon, then 5 pm, then 10 pm and after that there were no promises anymore, and no compensation offered, either. I requested complimentary breakfast, which I got on two mornings. In the end, the problem was fixed after 55 hours. Amenities in the bathroom included slippers and a bathrobe as well as single-use shampoo, shower gel, body lotion and a bar of soap. No conditioner. I appreciate the single-use items as I don't find the wall-mounted containers – that so many hotels nowadays use in order to save money – hygienic. In addition, there was a shoeshining sponge, much needed in dusty Abidjan. Breakfast was served in the ground floor restaurant from 6:30 to 10. The buffet cost 16 000 CFA, which is a lot, but by African standards, the buffet was very good and items such as cheeses and ham were of high quality. There were several hot items as well as an egg station with omelettes served to the table. Cold items included all the basics as well as several types of salads and some Arabian items. I did not have dinner in the restaurant, but ordered room service a couple of times. The food came quickly and was of high quality. By Western standards, prices are fair even if they are very high for locals. There is a small swimming pool with surprisingly cool water on the mezzanine floor, open all day. The hotel is located in the Plateau business district, two blocks north of the most central area. I found the location good, and reaching other neighbo

Il personale del front desk non ascolta le preoccupazioni degli ospiti, ma piuttosto argomenta solo per proteggere gli interessi dell'hotel e non si preoccupano mai delle vostre denunce. Il giorno della mia arrivo mi fece attendere 3 ore, anche se sono arrivato 3 ore dopo il normale check-in in tempo, hanno trascorso le 3 ore a discutere del mio pagamento online che era già stato fatto Trip.com ma hanno detto che non potevano trovare il payment history quando in realtà non avevano la pazienza di leggere bene il sistema e localizzare la storia del pagamento ma piuttosto mi ha chiesto di pagare di nuovo per le prenotazioni che erano effettivamente pagate online fino a quando dovevo mostrare loro come leggere il sistema per chiedere le informazioni (avevo comunicato con trip.com con lamentele e mostrato il pagamento ricevuto all'hotel e non potevano ancora rispettare finché non le ho mostrato come leggere le informazioni sul proprio computer;prima che potessi essere autorizzato a controllare). Inoltre, al colazione, mi è stato fatto pagare di nuovo dopo aver prenotato una stanza con due colazioni incluse, ma l'hotel si è rifiutato di capire e anche dopo aver mostrato le informazioni di prenotazione sul sistema che indicavano chiaramente colazione X2 al giorno, quindi sono finito pagando di nuovo per il colazione per evitare vergogna. Il personale del ristorante era molto poco professionale e insufficiente per l'igiene (la spada del pane era caduta al pavimento e uno di loro l'ha presa e l'ha gettata direttamente nel paniere senza sostituirla o pulirla prima di mettere in Pane). Il segno ”NO DISTAURARE” non significa niente per la squadra di pulizia che continuamente ha colpito la porta perché volevano prendere il ferro o prendere il lavandino anche senza una precedente richiesta di tali servizi. Non ho mai visto in nessuna parte del mondo dove il personale dell'hotel compete con gli ospiti dell'hotel per prendere gli ascensori (ascensore) lasciando gli ospiti in attesa dei prossimi (hahahaha). Il personale era inamichevole e brutto.

È un posto giusto per i viaggiatori di biz per rimanere in giro Tutto è buono e ha avuto un piacevole soggiorno