Ostelli a Bruges

Una delle peggiori esperienze di alloggio fuori dalle centinaia di viaggi che ho fatto. La storia inizia con me a prenotare erroneamente per agosto 11-13, 2023 invece delle date previste di agosto 12-14, 2023. Così ho fatto una prenotazione aggiuntiva per agosto 13-14, 2023, per rimanere come previsto. Le due prenotazioni sono state interamente prepagate su agoda.com (199 € per i primi 2 giorni e 108 € per il terzo giorno). Dopo il check-in il 12 agosto 2023, mi è stato detto che la stanza ”pagata” era già occupata da qualcun altro, e non mi è stato permesso di usarla. Il motivo è che non sono entrato l'11 agosto. 2023.L'hotel ha annullato volontariamente la mia prenotazione e ”dava la stanza” ad un altro a agosto 12-13, 2023, Senza il mio consenso o Senza preavviso. È una battuta ridicola. Mi noleggio una stanza, non partecipare alla gara di cavallo o qualsiasi tipo di ********** come questo. Non ho bisogno di arrivare prima di altri per usare la stanza che ho pagato, giusto? Anche il personale del front desk ha detto che non c'era nulla che potesse fare al momento e non ha offerto alcun aiuto o per la risoluzione della situazione. Ho lottato per trovare un hotel lo stesso giorno e ho dovuto pagare un onere considerevole per l'alloggio di ultima notte a Bruges, mentre la camera che ho pagato è stata affitta da un altro. Il 13 agosto 2023, le condizioni dell'hotel erano altrettanto terribili quanto il loro trattamento dei clienti. Non c'era nessuna stanza notturna, nemmeno un vestito unico, la stanza era troppo calda per chiudere la porta in agosto (nessun condizionamento d'aria o ventilatore), e il rumore era insopportabile con disturbi costanti dalla porta e dalle passeggiate della stanza accanto al corridoio. Una 'migliore' esperienza per un soggiorno notturno qui, prezzi di €307. Congratulazioni, si sta effettivamente gestendo un'ottima attività. P/s: Bruges è una bella città ma questo ostello è un SHAMÉ.

please never send children here. i was on my year 8 trip, that we let the worst teacher book. we arrived at 6pm after 10hr+ journey, and we were in rooms of 6. we came in these rooms, 4 beds with broken and chipped wood. after much crying and panic we discover that there are infact pull-out beds. after people start to look at the bedding, we all realise that there is very disturbing and filthy bedding with blood stains. beds are tiny. i am 5.9 ft inch and i couldn’t fit on the prison like plastic blue mat we were sleeping on. we have a teacher that came on the trip that is atleast 6,4 and is a big man. he didn’t get any sleep for the 4 nights we were there. drinking water wasn’t safe to consume, it was acidic tasting and there was insects climbing out of my rooms drain. i am convinced the room was not cleaned before we got there. i opened the sanitary bin and used products were left. showers are riddled and consumed by mold. many people refused to shower, and i don’t blame them. instead we brought bottled water to wash ourselves with cloths. my friend is vegan, and she wasn’t served anything that didn’t have meat or dairy in. staff members from the school alerted and told the kitchens of allergy’s, intolerances and other issues that needed to be made aware of and this only resulted in being served salads that were covered in nuts, which this person was deathly allergic to, and this same salad was out of a bowl full of white water, to the brim. whole chicken legs were served to everybody, uncooked and unseasoned. i did not eat any food provided by the hostel, i would’ve simply starved, other people weren’t so lucky. many people had bad stomachs and very long toilet breaks. if you don’t like ants or bugs, maybe don’t consider booking as 4 rooms woke up to ants in backpacks, suitcases, hair, beds, food and whatever they could get into. showers were constantly flooding, sinks not draining, toilets gurgling and doors stuck. i split a fizzy drink, and i didnt want to attract ants, so i got a cloth from my case and some cleaning spray i had brought. cloth came up black. i tried on different spots, still black. i am appalled that this place exists, and i am sorry that you are reading this review. people, the health and safety on this “hostel” should be off the scales, as it is so bad many people were crying to parents, teachers, staff to go home. i paid 600 pounds (most on ferry, bus and outings) but that is ridiculous. the amount of money i paid for in-edible food, beds that prisoners would look down on, bug infested rooms, and facilities that make the community centre down the road look like buckingham palace. this hostel needs closing. there is more i could’ve written, and there is more that i can’t remember at this time, and there is more that happened to others, but i hope the fraction of disgust that this review should give you will convince you to not give this hostel any further attention. kind regards, a former customer (and its biggest