Sheraton Hong Kong Tung Chung Hotel

Ho preso una saggia decisione di prenotare lo Sheraton, data la posizione vicino all'aeroporto e la possibilità di fare shopping agli outlet di Citygate. Potete fare i vostri acquisti dell'ultimo minuto al Citygate, tornare in hotel, rifare i bagagli e prepararvi per l'aeroporto. Senza problemi! Il personale è stato gentile e mi ha gentilmente concesso di posticipare il check-out fino alle 13:00. Il pacchetto con dim sum al rinomato Yue vale davvero la pena. La porzione è abbastanza buona per una persona normale, a dire il vero. Potrebbe non essere sufficiente per due persone che mangiano molto. :) Nota che il dim sum è disponibile solo a pranzo e non a cena. Il personale del check-in mi ha dato informazioni sbagliate quando ho chiesto se fossero aperti per cena, così ho potuto usufruire dell'offerta dim sum. Piccolo problema, visto che posso consumarlo dopo il check-out. La colazione internazionale era ottima. Oh, la cosa fantastica è che si può ordinare cibo a domicilio tramite fxxdpxxda e farlo recapitare al concierge, così non si deve uscire per prenderlo! Assolutamente consigliato!!

Ho soggiornato di recente in questo hotel e sono rimasto colpito dall'ampia scelta a colazione: un'ampia scelta per tutti i gusti, un ottimo modo per iniziare la giornata. Anche la posizione è molto comoda, soprattutto essendo così vicina all'aeroporto, il che ha reso gli spostamenti facili. Tuttavia, il servizio era solo nella media. Il personale era gentile ma non particolarmente attento o cordiale, e i tempi di risposta avrebbero potuto essere migliori. Nel complesso, un soggiorno discreto se si dà importanza alla posizione e alla varietà della colazione rispetto alla qualità del servizio.

I love how all the amenities were very much complete. Nothing’s left out including the iron(the old fashioned one)for clothes, it’s already inside the room. I was just surprised how updated the coffee machine was for somebody who loves coffee, they have Nespresso for the win. Staff were very hospitable from FO, to housekeepers to pool/gym staffs. I also enjoyed their pool on this hot summer day.

It was a terrible stay for me. Their front desk staff was not able to communicate and address guest needs properly. On the fourth night of my stay, I returned to my room to find no water in the mini bar. I went to the front desk to ask for two bottles of water. They said there was water in my room. I explained that there was no water in my mini bar, which was why I came to the front desk. However, the front desk staff insisted that there was water in my room. So I went back to my room to check the mini bar, but there was still no water. I took a photo and returned to the front desk to show them that there was no water. However, the front desk staff continued to ignore my request. They kept repeating that there was no free water in my room. I also explained that I was not asking for free water, but wanted to know if there was water available. After discussing it with them, they said they had sent water to my room. So I returned to my room again, but unfortunately, there was still no drinking water in the room. I went back to the front desk to tell them that there was still no water in the room. They repeated that there was no free water. I was really tired and thirsty at the time. I told them that I didn't care whether the water was free or paid for, I just wanted to buy water. Is there any water available in the hotel? They still said that water is not free. Finally, I gave up trying to communicate with the front desk and left the hotel to buy water. This left a completely negative impression: an uncommunicative front desk and a hotel without bottled water. After a busy day at work, I returned to my room exhausted and without water. It was truly unexpected that a five star hotel with so many business travelers would have such unpleasant service.

Good location near outlet shopping mall and airport. Many restaurants downstairs. And 7-11 is nearby.

The staff were polite and helpful, giving me all the information I needed. The view of airplanes taking off was amazing to watch. The breakfast buffet had many choices and tasted good. Overall, it was a great stay with friendly service, a beautiful view, and nice food.