W Hong Kong

It was my first stay, however, overall experience was not meeting my expectations for W brand at all. Check-in took a while while the male agent didn’t show any genuine sense of interest during the process. No assistance for luggage provided either although I did mention my mother was waiting at the sofa area with luggage. The room looked old and there was hair from previous guest on the toilet floor. There was built-up of white scale in the bathroom here and there. To my surprise, there was no turn down service provided in the evening but this is a Forbes 5-Star hotel. I stayed on the 23F, there was only the UP button at the lift landing which made me wondering if there was another lift with the DOWN button. Finding none, eventually I pressed the UP button and entered to the lift, and managed to press the 6F button after the door closed to go down. Is this part of the posh W hotel features or am I being old-fashioned? At breakfast, I gave my room number to the waitress before entering to the restaurant. After she took my order for coffee, I was asked for my last name which I spelled it for her. What was the purpose of doing this? In order to confirm my room number? Should this be done at the host desk before I came in? Or to personalise the service? But I wasn’t addressed by name at any opportunities during my entire stay! Again, no Forbes 5-star standard. I saw one foreign gentleman stopped to spell his name to the waitress when he was going to get his food……Weird! Overall, a hotel that I wouldn’t come back again! A hotel with Forbes 5-Star rating but not complying with Forbes 5-star standard! Shame!

A pleasant experience. Receptionist Chelsea was very sincere and helpful. I know it’s the “w” atmosphere and all, but can someone please turn on a bit of the lights especially in the restaurant!

It was a bumpy trip since my son got fever as side effect of the vaccine and I needed to extend our stay. As soon as I informed the hotel, they sent us a free thermometer and upgraded our room to harbor view which is closer to the lift. Extremely grateful to Rene Tsang for the smooth transition and care. Also, thanks to Marina at the breakfast restaurant for assisting me take out some porridge and juice for my son. I am very impressed by W’s exceptional service and definitely will come back again.

The staff was unfriendly and not helpful. I have no idea that the hotel charged $1500 deposit on top of the room charges and not return to me after checking out. The staff said the deposit will return to me 5 to 7 days later and will send me an email to confirm the return of deposit one day after checkout. However, I didn’t receive any email from them the next day after checkout even though I gave them phone calls. I will not book this hotel anymore.

The experience with W Hotel would have been amazing to say the least, as we were warmly greeted by the hotel staff throughout our stay and received a free room upgrade. However, the experience was soured by an email from W Hotel requesting payment for missing items from the minibar that were never consumed, when all I did was remove the drinks from the fridge and place it on top of the desk as I needed space to store my items in the fridge.

Amazing, services and fascinating and the fact that you can do laundry is very good.