Grand Hyatt Hong Kong

Good experience, nice and spacious room, although it could have a better view on the harbor. Swimming pool was nice and the Chinese fine restaurant is superb. The hotel is conveniently located next to metro and center, so it’s easy to reach major spots.

Excellent hotel, one of the best views in HK and great service. Want to thank Tyra for the best welcome I’ve had at any HK hotel - even better than W which is close second. Breakfast here is the best in the region - though I do miss the queen coconuts you used to have! Great work Hyatt keep it up

Breakfast and view were awesome. However, the wardrobe and furniture looks tired and needs a little revamp.

Great birthday weekend with my partner and friends. The room is pretty big for Hong Kong hotels, and the hotel gave us a birthday surprise! Would definitely stay here again 👍

Good service,nice staff and the sea view was amazing.Nice experience.

A porter (southeast asian) wasn’t very welcoming upon my arrival, didn’t smile and I had to tell him twice that I was going to the spa floor to check in. The luggage took a long time to be delivered. No one was outside to get the car door, luggage or the door for me and I had to take it in myself to find a porter. A very different experience compared to my stay here in 2019. However, checking in at the spa floor was very pleasant and quick. During my exit, I saw some staff in the lobby whom passed by without any acknowledgment and the doorman didn’t even look my way. I did meet one employee in the elevator and she was very polite. The spa reception always great and felt different to the rest of the hotel. When I came back from my outing, one short doorman (of southeast asian or Indian origins) opened the door, to my amaze, only to let himself out before me. This was shocking. Another employee walked right through me with a frown. The room itself was intimate and relaxing, with a balcony but on the small side. All rooms are located on the spa floor which creates a respite from this big impersonal hotel. It has a quirky decor with lots of wood and marble. Nicely taken care of despite its age. Japanese-inspired bathroom with a soaking tub was amazing. However, the room needs comfortable seating as it has none and is all very low on the ground. Bedding was not up to the Hyatt standard especially the very thin duvet. Loud construction noises and outside smell would come from the balcony if you open the doors. The doors were also extremely hard to open. When I was blow drying my hair, a loud noise came from the hair dryer and a plastic piece fell out which really scared me. Room service was delicious but overpriced. The service was sometimes not very pleasant. Lunch at the Chinese restaurant was OK but very expensive for what you get. If you were to book this hotel make sure to only book the spa plateau or club rooms. The other ones are not worth it