Kam Mum Guest House

前台小姐姐非常可愛而且有禮貌！非常贊 而且清潔阿姨人也非常好 房間收拾得很乾凈 睡起來還是很舒服的 這個價位非常贊！

Ken was a nice host. 2 things I did not like: 1. Cleanliness - night 1 I got bedbugs bites. I had the bedsheet replaced but still the same. please see picture. 2. Service (planning) - there was a notice for aircon maintenance and it was fine. What I hate was when I arrived 9pm after a full day of activities, the maintenance is still not done. I requested to be transferred to another room because it’s already late and I needed to rest since I would have an early start (6am) the following day and I was told that they don’t have other rooms since they are fully booked BUT I can get a refund and book another accommodation if I cannot wait for the maintenance to be completed. Imagine you would be told to look for a room in the missle of the night. They tried to apologize the next day by putting a trinket inside my room with a note of apology but the act was already done and was already inconvenienced. Again, the host is nice but what happened is something that can be prevented by not letting the room be booked if it’s scheduled for maintenance and that the room should also be sanitized and cleaned properly.