Xincheng Hotel

Our family—two adults and one child—chose this hotel while transiting through Hohhot, deceived by the pictures online. Upon arrival by taxi, the entrance was so confusing that even the driver had to ask the staff for directions. But, surprise! The staff didn’t speak a word of English. We had to drag our luggage quite a distance until a kind Inner Mongolian guy helped us. Yet, no one even attempted to assist with our bags—so much for hospitality. TRIP.COM advertised a "limited-time discount," but judging by the experience, the original price must have been an absolute joke. At check-in, a young man with glasses at reception greeted us—not with warmth, but with a cold, arrogant demeanor. He took my passport and refused to return it on the spot, insisting he’d bring it later. Sure enough, when it was finally returned, the outer cover was torn. Did anyone apologize? Of course not. The room? Let’s just say it wasn’t exactly impressive. It had an old, formal look, with a wardrobe fit for business attire, but overall, it felt outdated and dusty. The curtains hadn’t been washed, making the air inside unbearably dry and uncomfortable. On the bright side, the amenities were well thought out for light travelers—comb, razor, foam, toothbrush, and so on. At least they got that right. Sleeping conditions? Not the worst. The mattress, pillow, and blanket didn’t feel awful, but let’s talk about the real issue—smoking. Instead of fresh air at night, cigarette smoke poured in through the window, turning the room into an ashtray. Perfect for a family with a child, right? Now, onto breakfast—this was the one redeeming part of the experience. The staff at the entrance still couldn’t be bothered to smile, but at least the breakfast service was well-organized. The chefs, wearing proper hats, looked professional and responsible. The serving staff actually introduced the food, and the head chef moved around, personally checking the food quality and adjusting portions. The coffee was surprisingly good, and I liked being able to customize my soup. I had tomato soup with tripe and intestines—delicious! Finally, check-out. A different receptionist and the manager actually asked about my stay. I attempted to explain, but judging by their reaction, I highly doubt they understood me.

It was a nice place to stay. The staff there were rather nice. The breakfast was good too.

老五星酒店，服務優質！這個優質是説人性化。有温度，善解人意！雖然整體老舊了，但是位置優越，房間温暖安靜。正好孩子考試還特意給延遲退房。還是老牌酒店服務好

應該是老牌賓館，品質和服務還是很有素質的，大堂禮賓很周到很熱情。房間乾淨衞生，賓館園區環境優雅，早餐後去園區轉一轉，空氣好，鬧市中取靜。早餐很好，有蒙古特色食品，雖然很多我不吃，但是也能體驗蒙古的特色。

酒店位置環境極佳，不愧是老牌的五星級酒店和第一個國賓館，獨自一個大院環境極佳，院子裏有多棟二層別墅小樓和幾棟小高層建築，配套設施齊全，有健身房等設施，游泳池是恆温的半個個標準游泳池大小，尤其是早餐很豐盛，符合五星級酒店標準，有很多內蒙當地特色美食，到中山西路、將軍府衙門步行15分鐘左右。唯一不足的是別墅小樓的一樓比較潮濕，希望加強抽濕工作

內蒙古新城賓館作為一家歷史悠久的政府接待賓館，管理制度規範，人員素質高，服務周到。房間乾淨衞生，餐廳飯菜可口。實在是超預期的美好體驗。新賓樓大堂經理仲女士熱情細緻周到，客房升級帶來超好的體驗。服務枱帥哥靚女工作效率高，服務態度好，超大的停車場和認真負責的保安，讓你安心出行。給我的感覺就是沒有最好，衹有更好，下次必須再來。