Hotel in zona Fuschlsee, Hof bei Salzburg

This hotel is everything you expect from a well established family run Austrian lake side retreat. The protocol of its day to day running is well established and sound, removing the irritations that often come with a newer or badly managed establishment. The staff are well trained and informative. The food offerings are plentiful but not lavish or luxurious. I’ve been to other Austrian hotels where for example, the cold meats and breads at the buffet are of better quality and more abundant. More varieties of fruits and vegetables offered at the juice bar etc. This didn’t detract from the enjoyment for me personally but I mentally noted it and another guest who had been coming to the hotel for many years did say that the quality and quantity of F and B ‘wasn’t what it used to be’. Despite this I still enjoyed it and I am sure the hotel are doing its very best to make it work in a market that is probably more challenging of late in the face of rising costs and local staff shortages. Sometimes I felt like there was a rather meagre and ungenerous edge to some of the services eg charging 1.5 euros for a carafe of tap water at the table (when you didn’t order alcohol/wine), and the buffet choices mentioned above, hence my 4 rather than 5 star rating, however I would definitely return to this hotel and recommend it to others. I appreciated the positive environmental efforts the hotel are going to; a rather officious towel policy (well managed and not onerous) and the avoidance of plastic use. Excellent job. The rooms are super comfy and function well (if you want marble and brand new bathrooms and fixtures, don’t stay in this kind of hotel). The housekeeping is top notch. The spa services and facilities on offer are great. The massage I had was lovely. The staff are super lovely. The price is fair. I really enjoyed my time here. PS we upgraded our room mid stay. The reception assured us it would be an easy and seamless move, all done for us however it wasn’t at all. The porter who came refused to do it for us even though we had been told to the contrary. After throwing our things into a case at top speed we felt rather misled and when I raised it subsequently no one came to explain or apologise. Not a big thing but definitely an easy fix for the hotel - I guess things sometimes get missed or mis communicated.

The hotel is very conveniently located just by Salzburg station. Bus r 2 connects it to the airport. Good area with restaurants and shops very close. 15/20 minutes walk to all the main attractions. The hotel was nice and clean. The staff nice and helpful. The common areas of the hotel are modern and clean. There's a room for the luggage if you need to keep it before checking in or after checking out. The rooms were spacious and clean. So is the bathroom. The breakfast was very good, the breakfast room has a lovely view of the city. The only complain we have is that the room was very hot and the shower head bracket didn't work.

Cocoon Salzburg - 10-13 July 2022 done both not all pix only the room This hotel is almost right across from the train station, on a corner, very easy to find - white 7 story building with a big butterfly outline on the glass doors. Inside the lobby is part of the bar and breakfast room. Checkin is super friendly. Room is small but wins the cuteness prize. Carpeting and walls in hallway all green with small leafy patterns like in a jungle. Bed is firm and very comfy, bedding is an interesting weave feeling like soft cotton paper, and 4 big fluffy pillows. No amenities in room such as phone, electric kettle or coffee makers, or even a small fridge. Has safe however. The hanging rattan chair is cute but takes up some room. Day couch by the window, no tables, night stands or desk - or chair for that matter (no room anyway). The most minimal amount of furniture, the idea I guess is all about lounging around so you don't ever need to sit up anywhere. Not much surface to layout stuff just a sort of narrow shelving on the wall next to the TV. Bathroom also tiny but everything is new and modern and the rain shower is the best ever. Takes a bit of maneuvering to get our two large suitcases settled. We are on the 6th floor so have a bit of view of mountains over the top of a building across the street. Windows have electrically controlled shutters outside (push button inside). You get a nice bar of chocolate and 5 euros for opting out housekeeping (although they said something about not continuing this practice). Floor uncarpeted. Aircon good. Wifi seems pretty fast. Nightlight under the bed is motion sensitive, so it comes on whenever you are moving around the room. Breakfast is good with scrambled and pre shaped fried eggs, sausage and bacon-like ham. Good selection of pastries and croissants and breads. Half dozen different kinds of tea all loose so need to scoop into a teabag in order to steep which is interesting and pretty fancy. Selection of cold meats as well and cheese. Tomato, cucumber and fruit. They don't check to see if you have breakfast included which is strange because it's extra charge for breakfast so not automatically included in all rooms. Overall a pretty good breakfast and food gets replenished pretty quickly. Seating tends to run out at peak time and people will ask to share your table if there is room.

Posizione perfetta, camere belle e pulite, ma sicurezza e servizio orribili. Hanno erroneamente dato accesso alla mia stanza a un altro ospite, quindi l'altro ospite ha finito per aprirmi la porta. Poi anche la seconda volta le pulizie sono entrate senza bussare alla porta, e poi la cosa peggiore è la terza volta che le pulizie sono entrate nella stanza anche se ho appeso ”non disturbare” alla porta senza nemmeno bussare e senza scusarmi, niente. Privacy orribile. Al momento del check-in, il personale si è dimenticato di restituirmi il mio documento d'identità, quindi ho chiamato dalla stanza, ovviamente nessuno ha risposto, quindi sono dovuto scendere di nuovo fino in fondo per ritirarlo.

Il raffreddore è fantastico con molte scelte e ogni giorno ha avuto uova scramble e bacon, oltre a molte altre opzioni. Il bus è troppo opposto con il numero 4 che corre circa ogni 20 minuti fino a circa 2230 ore. Il costo per singolo è di €3. (Prendere solo contanti sui bus). Inoltre offrono un biglietto di giorno per €4.50 ma non sicuri se dovete comprarlo da una macchina come non l'avete offerto sul bus. È possibile acquistare un biglietto di ritorno! Non abbiamo mai avuto problemi di parcheggio, anche se il parcheggio era spesso occupato perché il ristorante Sushi è molto popolare. Ci è anche un ristorante di buffet cinese, chiamato Huy Cook e Mangiare. ({€25). Hanno offerto un sacco di pesce crudo e non sapevo che la cucinavano per voi! Le camere erano pulite ogni giorno e la doccia era fantastica. Avrei dato queste 5 stelle, ma alcuni dei servizi di ricezione non erano molto utili. Non sapere alcuna informazione su cose di base come gli autobus!

Il servizio di ricezione era molto utile e utile, senza alcun costo. Il personale di pulizia entrava nella nostra stanza dopo le 9:00 quando ci preparavamo ancora a lasciare e non ci erano ancora completamente vestiti. La gente è stata in due volte, nonostante le nostre richieste e il segno ”non disturbare” sul serratura. Perché sono questi segni se il servizio non li rispetta. Qualcosa non è giusto qui e dovrebbe essere migliorato.