David
22 novembre 2024
Their hotel room, unfortunately, lacked a safe. Believing (wrongly) that my luggage would be secure, I "hid" approximately US$2200 in various currencies in my luggage and left in the room. To my dismay, I discovered around US$600 went missing after I had checked out. Despite requesting an investigation, the hotel's response was unsatisfactory. They hastily concluded that their cleaning staff, who accessed my room in my absence, were not involved, based on their brief interviews and assessment. The entire investigation process was completed within a single day.
Furthermore, the hotel inexplicably implicated two guests who visited my room during my stay, even though I was present during their respective visits. The hotel indicated that they would only cooperate with the investigation if I filed a report with the HCM police, a highly inconvenient process for a foreign visitor (I have filed a police report upon arrival in Singapore with the Singapore Police). I wanted to move on from this incident by asking the hotel for goodwill M Village hotel vouchers to alleviate my losses, without the need for the hotel to admit liability and responsibility. However, the hotel refused outright.
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