Baymont by Wyndham Hearne

This is a budget motel. Very basic. Apparently has a contract for Union Pacific railroad employee overnights. Room are spartin and very basic, although the bed was surprisingly good. All King rooms are on 2nd floor, but there is no elevator! Room appeared clean, but hallways needed vacuuming. Best feature was Peggy's Diner in the parking lot, but then you don't need to stay here to eat there.

It was just so awful all the way around. Breakfast was never brought up and I left too early to care!! Location was bad, and my room was the last one in a long corridor. It was scary for an elderly woman alone

This has been an experience I'd rather forget but I fear I will have nightmares about this place for years to come. Loud guests, rude staff, incompetence abounds, dirty lobby & rooms, broken lights & figures, non-working wifi, bad TV, random trash in my room, lack of caring for people. I generally think they don't care if they have people staying there or not... Avoid this place, sleep in your car or camp instead.

I just had the absolutely worst possible experience at this hotel. I made a reservation. I received a confirmation number and I did an online check-in. When I arrived at the hotel the check in was still valid, I looked. It gave me the option to check out before 1100. There was nowhere that I was notified that my reservation would be canceled if I arrived after midnight. I arrived at 5 minutes past midnight waited for 20 minutes in the lobby while other people had problems and then was told my reservation was canceled because my card did not go through. I never received any notification of this, no phone call, no email, nothing. No notice in the app either. I was checking my email and messages throughout the evening. Then, the person at the desk could not make a reservation for me. In 30+ years of travel I have never been to a hotel that could not make a reservation. I was told I had to go online and do it. The online system was down for maintenance so I called the reservation number on speakerphone in the lobby. They made a reservation for me and then the front desk person told me that I didn’t have a reservation and she couldn’t give me the keys. Even though she heard the whole process. As a disabled veteran, or really as anyone, it is absolutely ludicrous that I had to experience this level of incompetence. The front desk person would not explain things in a clear and coherent manner. When I asked her for clarification at least 6 times for different issues , she said, “I already told you,” each time. This happened repeatedly. I obviously did not understand and was asking for clarification which she was unable to give. Without clarification I can’t understand and do something to fix the problem. Part of my military disability is PTSD and with that anxiety disorder. I had a panic attack. When I realized I was having a panic attack, I immediately left and asked my family member to complete the transaction. The front desk person refused. What gives? This is the worst I’ve seen EVER. For the record, I was not the only person she was short with, I witnessed two other problems while waiting 20 minutes for the three people in front of me. This is my first experience with any Wyndham property, and I definitely will not be using a Wyndham property again even if it the only thing available. The reservation line was just as incompetent and rude so I’m not really sure how this company stays in business. I’d rather sleep in my truck or in a dive motel. I ended up driving 2 hours at 1am to find another place. Avoid this place like the plague!

One of the absolute worst places I have ever stayed! We had a room booked for 2 double beds because we were traveling with 2 of our children. We check in at 10:45pm and get to our room and it only has one queen bed. We called down to the desk and the lady argued with us and then said she needs to speak to her manager; no call back in over 15 minutes so we go back down to the desk and both the manager and desk clerk tell us their system shows that we are in a single bed room. We show them the email with the confirmation about the 2 beds and they still argue! The hotel parking lot was virtually empty so we knew it was a room availability issue. They finally moved us to proper room and by this time it’s already 11:30pm. The rooms were dark, not clean. The bathroom was so tiny that it was hard to even close the door behind us. No coffee or even a morsel of food available for morning breakfast. Thank god we only had to stay overnight and not longer!

The room was on the back side of the hotel. We had no bedspread. One hand towel. Bugs crawling on toilet. The vanity light don’t work. Not to mention the flies coming out out the bathroom light fixture