Utente ospite
10 febbraio 2025
We recently stayed at Regenta Resort (Rustic Lux room type) in Sakleshpur and paid close to ₹13,000 for one night, including breakfast and dinner. While the resort has good amenities, and some managers were genuinely helpful, our experience was marred by poor housekeeping and an unpleasant billing issue. Upon checkout, we noticed an item on our bill from room minibar that we neither consumed nor touched. When we raised our concern, the staff initially claimed we had opened it. However, when they presented the item—a sealed bottle—they changed their stance, saying we had removed a paper tag. After further discussion, they apologized and removed the charge. It was disappointing to see such tactics over a mere ₹160 item. Room & Housekeeping: • The room was very small, even smaller than an IBIS Budget hotel. • Shower gel was empty, no water glasses were provided, and basic amenities like slippers were missing. • Housekeeping was poorly managed. Food & Service: • Breakfast and dinner were enjoyable. • Some managers were courteous and helpful. Overall, while the resort has potential , the housekeeping standards and billing transparency need serious improvement.
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