Hotel in zona Jiangbei Sun Island. City Hall Area, Harbin

The hotel does very little to communicate and fully explain in detail to their guests when they check in, we did not know that the hotel was offering dinner to their to its guest on the day of our arrival, we had to ask around, and in so doing it seemed as though we where trying to get crush for a free dinner, the package we booked for had an executive lounge happy hour and light dinner, we had to prove ourselves that we had booked and paid for a package deal. The hotel really needs to improve on their service and alert their guests on what is happening in the hotel so as to avoid embarrassing and unnecessary confusion. The room was clean, but the amenities offered are not up to par. The air conditioner was not making the room cool enough. The room was hot, and the air was tight. The food was good and we were satisfied, this was the best part for my family and I, we where actually skeptical thinking that it's going to be all Chinese but surprisingly we ate more than we anticipated for. The hotel is a good hotel. Would i recommend someone to go and stay there? Yes! But they need to seriously improve on communication and overall service towards their guests, especially foreign guests who want to try out Chinese cuisines, you need to raise the bar and look for service providers who are bilingual so as to facilitate a good service. And please add more pastry recipes to your menu 😋

No need doubt this hotel. Service was fantastic. Wanted to give special thanks to the Room service lady and the cafe restaurant manager who was on duty for that 2 days. Cleaner was so helpful very fast in cleaning and replenishing stuff although we are resting in the room. One of my child is sick, request from hotel restaurant to pack some light food for the child he would gladly support. High floor with nice view! Money well spent. 😅

Very nice rooms and good breakfast. Location a little in the middle of new town construction sites. The mall 10 mins walk away is great for shopping and restaurants. The hotel restaurant only offered breakfast but it was ok to order deliveries in. Hotel is slightly weird in that it’s also seems to be a neo natal staycation hotel with many nurses and families members hanging out in corridors at all times of night. Main issue with the rooms was that they were 28 degrees C and there was no way to cool them down slightly to be able to sleep well. Opening the windows didn’t help and the hotel aircon was understandably set to heating the room - maybe something they can think about. Nice hotel and a good stay- just didn’t sleep well.

We spent three nights in this hotel and found it to be a little further from everything we wanted to see and do, but that did not make our stay any less pleasant. The staff were attentive and incredibly friendly. The hotel looks out on a lovely pond that is frozen sold in winter and covered with a thick layer of snow. A perfect playground for young and old alike. Catching a Didi from the hotel is also fairly easy as it isn’t stuck right in the centre of the ice festival activities.

In generale, un bel posto caldo per tornare dopo aver camminato in città o snowboard tutto il giorno. Difficile scelta per la colazione per adattarsi a tutte le palette. Un po' lontano dal centro della città, ma vale la pena se stai cercando di lasciare il bussetto alla notte. Tuttavia, la doccia della stanza 2106 poteva fare con qualche manutenzione, l'acqua sfugge dalla base. Oltre a quella piccola colpa, ho avuto un piacevole soggiorno. Grazie!

La cabina di uscita è molto vicina, l'ambiente sottostante è buono, il parcheggio è conveniente, super silenzioso, la piccola bellezza della reception è entusiasta e gentile, la sicurezza è anche gentile, il robot consegna il cibo super veloce, la stanza è pulita e pulita, calda, la casa è super comoda, la colazione è anche ricco, nessuno è insoddisfatto, la prossima volta la prima scelta di soggiorno!

Xin Yuhang, il dipendente che lavora all'Hotel Sun Castle Resort è molto bello, utile e amichevole, ci aiuta con le difficoltà che abbiamo avuto durante il nostro soggiorno. A causa delle barriere linguistiche, era paziente nel tradurla a noi e nonostante la folla che lo ha fatto entrare e fare impegnativo, si occupava di una per l'altra con classe, professionalità e aiuto di ogni persona. La mia ragazza e io abbiamo goduto il nostro soggiorno in questo hotel e vacanza a Harbin. Grazie mille per aver fatto del nostro soggiorno una grande. Lo apprezzeremo 10/10

La camera dell'hotel è grande e pulita, proprio come le foto mostrate. Gli hotel ci danno tè di ginger e un piccolo sacchetto con alcuni oggetti utili come maschera facciale, pacchetto di calore e così via. Quando ci accorgiamo, ne diamo anche un set di docce. Il personale dell'hotel è anche amichevole, molto consigliato!

酒店環境一流，靠近幾個濕地公園，空氣新鮮，對面濕地公園早晨有好些人在釣魚，濕地公園適合漫步，酒店工作人員態度熱情友好，能主動提拿行李，特別是美女Yilia Li非常熱情，工作能力極強，酒店衞生工作做的很好，房間設施齊全保持着良好的使用狀態，早餐品種豐富質量很高，酒店到太陽島等風景區便捷，酒店很適合度假人士入住。

They’re very close to where the Ice & Snow World is! They have good restaurants nearby and the neighbourhood looks very happy and giving especially in winter ~ Other attractions are 20-40 mins away but didi is really cheap. Good staff and professional one. They have free dinner from 9:30. Truly appreciate them not wasting leftover breakfast on the day. Only issue is that they don’t speak much English. ~