Steigenberger Harbin Sunac Land

The rooms were too warm and it was impossible to get the temperature down.

For the price paid, the hotel is good and clean. All the plugs are with universal plug so I don't even need to use my converter plug which is great! Due to the weather outside, inside can be quite stuffy as in Singapore we are too used to air-conditioning. But opening the window a little bit did help. They have a tub too.. nearby just behind the hotel there a playground and area to play with snow.. the big mall is also nearby..

Modern hotel with excellent service at the reception, just the location is not very central and the breakfast area is very noisy.

Location of this hotel is close to the Ice and Snow Festival. Overall service of the hotel is great except for when we checked in. The attitude of the lady at the front desk was extremely bad and impatient. During our last night the heating in our room was not working and they changed another room for us immediately. So well done for looking after your guests. The buffet breakfast was ok with a selection of food.

Very nice airport hotel. Rooms clean service good. Only disappointment was the gym was micro small with limited equipment. Felt very crowded with 3 people. Would give the gym only 1 star.

Very nice rooms and good breakfast. Location a little in the middle of new town construction sites. The mall 10 mins walk away is great for shopping and restaurants. The hotel restaurant only offered breakfast but it was ok to order deliveries in. Hotel is slightly weird in that it’s also seems to be a neo natal staycation hotel with many nurses and families members hanging out in corridors at all times of night. Main issue with the rooms was that they were 28 degrees C and there was no way to cool them down slightly to be able to sleep well. Opening the windows didn’t help and the hotel aircon was understandably set to heating the room - maybe something they can think about. Nice hotel and a good stay- just didn’t sleep well.