Recensioni su Minerva Church Hotel

Risposta dalla struttura: Dear ClarissaL,Thank you for choosing Minerva Church Hotel for your birthday trip! 🎉 We're delighted to hear that your stay was perfect and that you found our rooms comfortable and well-equipped. It's wonderful to know that our staff made you feel welcomed and that you enjoyed the variety in our breakfast selection.We're also happy you took advantage of our Metis Spa and the exclusive discount for our guests! Your kind words truly mean a lot to us.We hope to welcome you back for another memorable stay in the future!Best regards,Thomas & the Minerva Church Hotel Team

Risposta dalla struttura: Dear Sir/Mada,,Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, and we truly value the opportunity to address your concerns.Regarding the heating in your room, we want to clarify that the system is designed to activate automatically when the temperature drops below 20°C. Once we received your feedback about the heating on the first night, we immediately checked and switched it to manual mode for your comfort. Upon following up with you later, you confirmed that the heating was working properly. We apologize if there was any misunderstanding or inconvenience caused during this time.As for the cruise experience, we aim to provide our guests with the best options at competitive rates. After learning of your concerns, we reviewed the pricing and confirmed that the rate offered through the hotel, inclusive of the discount, was lower than the one available on Trip.com(with your double check). We are sorry if the cruise did not meet your expectations of luxury. Your feedback has been shared with the cruise operator to ensure a better alignment of guest expectations with the actual experience.We deeply appreciate your candid comments, as they help us improve our services and provide a better experience for future guests. Should you choose to stay with us again, we would be delighted to offer you a more seamless and enjoyable experience.Warm regards,Thomas BuiFront Office Manager

Risposta dalla struttura: Dear Chun Yu,Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay in the St Gildas Twin Room and appreciated our friendly staff, convenient location, and delicious breakfast. Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back in the future.Best regards, Thomas Bui

Risposta dalla struttura: Dear Paco W,Thank you for your wonderful review and for choosing to stay in our St Augustine Double Room! We are thrilled to hear that you had an amazing hotel experience and that our staff engaged with you to ensure your satisfaction.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay at our hotel!Best regards,Thomas Bui.Minerva Church Hotel

Risposta dalla struttura: Dear Madam Toh,Many thanks for providing us your wonderful review of your stay at Minerva Church Hotel!We are delighted that you enjoyed your stay at out hotel and complimented us onbreakfast, location especially from our staff. We will definitely share your review with our team as a huge motivation and most of all, we thank you for your continuous support in the future.We certainly wish you and your family well and look forward to welcome all of you again soon!Yours Sincerely,Thomas Bui.Front Office Manager