The Ann Hanoi Hotel & Spa

Recensioni su The Ann Hanoi Hotel & Spa

The Ann Hanoi Hotel & Spa

38A P. Hàng Chuối, Phạm Đình Hổ, Quan Hai Ba Trung, Hanoi, VietnamDettagli hotel
The Ann Hanoi Hotel & Spa
The Ann Hanoi Hotel & SpaThe Ann Hanoi Hotel & SpaThe Ann Hanoi Hotel & Spa
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

3.9/5
Buono
60 recensione
Recensioni verificate
Ubicazione3.9
Strutture e servizi3.8
Servizio3.8
Pulizia3.9
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Tutte le recensioni(60)
Recensioni positive(54)
Recensioni con foto/video(11)
Soggiorno meraviglioso!(14)
Proprietario simpatico(9)
Pulito e ordinato(6)
Camere magnifiche(6)
Posizione ideale(3)
Recensioni negative(6)
Utente ospite
Camera Premium King
Soggiorno: giu 2024
Coppia
4 recensione
4.7/5
Fantastico
Pubblicata: 22 lug 2024
Ottimo rapporto qualità/ prezzo
Risposta dalla struttura: Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team.
KAZUKI
Camera Deluxe King
Soggiorno: set 2024
Solo
13 recensione
4.2/5
Molto buono
Pubblicata: 2 ott 2024
The room is enough clean, but beddings are stinky. Even I could abide, feeling uncomfortable. In the middle of the night i work up with itchiness and found the thighs are bitten by bedbugs. Also the internet is slow.
Traduci
6/14
Risposta dalla struttura: Dear Mr. Kazuki,Thank you for choosing The Ann Hanoi for your recent stay and for taking the time to share your experience!We truly regret that you did not enjoy your sleep in our room. For your information, we have just replaced all of the beddings including sheets, duvets, blankets & pillow for the best experience of our guest. This would mean it would rarely have the appearance of bugs in the rooms. However, we will check again for the room that you stayed to ensure our guests do not have to experience it.We also well acknowledged your comments on our WIFI and are working to fix this.We hope that apart from the above comments, you had an overall good experience with us and we hope to see you again!Safe travel until then!The Ann Hanoi Hotel & Spa team
Utente ospite
Camera Premium King
Soggiorno: nov 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 4 gen 2025
Every was ok it was just the breakfast was not fresh especially .we stayed there for 3 nights like bread , sushi’s they used the same old ones and you’ll know because of the taste .
Traduci
Risposta dalla struttura: Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team
Fook sang
Camera Deluxe King
Soggiorno: giu 2023
Solo
1 recensione
4.0/5
Molto buono
Pubblicata: 3 ago 2023
The Ann Hanoi match my expectation and I totally enjoyed my stay . Hotel is quiet and I manage to have a very good sleep throughout . Because it is not close to where the action are , you are expected to take grab pretty often but given how inexpensive the ride are , that is not a problem. Housekeeping and Amenities was great and I enjoy the jacuzzi and sauna very much . The only problem is the breakfast . With the exception of the pho , everything was mediocre at best . And during the 5 days I stay , the menu is the same . There are few days I go in and have a coffee and go out .
Traduci
Risposta dalla struttura: Dear Mr. Fook Sang,Warm greetings from The Ann Hanoi. Thank you for taking your precious time to review us. We are glad to know that our facility has met your expectation. All your feedback have been well noted and delivered to relating department to review and improve. We hope to welcome you back in the near future. Many thanks and best regards, The Ann Hanoi
Angela
Camera Premium tripla
Soggiorno: lug 2024
Famiglia
1 recensione
4.7/5
Fantastico
Pubblicata: 20 ago 2024
Good hotel, good location, good service.
Traduci
Risposta dalla struttura: 尊敬的客人， 感謝您最近選擇河內安酒店並花時間分享這條精彩的評論。 我們很高興得知您在我們這裏度過了愉快的住宿體驗，並且特別看重我們的酒店。 我們很高興為您服務，希望在不久的將來還有機會為您提供更好的服務。 致以最熱烈的問候， 安河內酒店及水療中心團隊。 Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team.
Utente ospite
Camera Premium King
Soggiorno: ott 2023
Viaggio con amici
28 recensione
4.7/5
Fantastico
Pubblicata: 24 nov 2023
There are eateries, Cafe and mart just besides and across the hotel. Staff service is very good and helpful. Breakfast is acceptable with the hotel star rating.
Traduci
Risposta dalla struttura: Dear Valued guest, Thank you for choosing us for your stay. We are glad that you are satisfied with our services and looking forward to welcoming your back in the near future. Best regards, The Ann Hanoi
Utente ospite
Camera Deluxe King
Soggiorno: mar 2023
Coppia
7 recensione
5.0/5
Eccezionale
Pubblicata: 2 mag 2023
Hotel is great. The swimming pool was unfortunately closed for renovation which was our main reason for choosing this hotel. We asked to leave early and we got a full refund they even helped us a book a taxi. I recommend this hotel.
Traduci
Risposta dalla struttura: Dear Valued guet, Thank you for your feedback regarding your stay with us. We are happy to hear that you satisfied with our room & services. Our swimming pool has been officially open. We look forward to welcoming you back in the near further. Best regards, The Ann Hanoi
Utente ospite
Camera Premium King
Soggiorno: ago 2023
Coppia
14 recensione
4.7/5
Fantastico
Pubblicata: 23 set 2023
Beautiful hotel and room. It was a nice bit of luxury after roughing it in Sapa. Staff were very helpful and allowed us to leave our big bags 3 days before check in when we were traveling to Sapa. Breakfast was incredible with a large range of choices. Gym was slightly disappointing would have been OK if the AC worked in there but was too hot to workout.
Traduci
Risposta dalla struttura: Dear Valued guest, Thank you for choosing us for your stay. We are glad that you are satisfied with our services and looking forward to welcoming your back in the near future.Best regards, The Ann Hanoi
Utente ospite
Camera Deluxe King
Soggiorno: mag 2024
Coppia
2 recensione
2.2/5
Pubblicata: 13 lug 2024
Poor quality hotel.
Traduci
Risposta dalla struttura: 尊敬的客人， 我們真誠地瞭解到您在 Ann Hanoi Hotel & Spa 的體驗未能達到您的期望。請接受我們最誠摯的歉意。您必須向我們提供您的房間號和您的住宿時間，以便我們與我們的團隊進行內部合作。我們 Anhanoi Hotel & Spa 團隊始終致力於提供優質服務，並且對此非常重視。我們希望您通過電子郵件與我們分享更多詳細訊息，並希望在不久的將來有機會再次歡迎您回來，以糾正這一不良體驗。最誠摯的問候， 安河內酒店及水療中心團隊。Dear valued guest, We sincerely apologize that your experience at Ann Hanoi Hotel & Spa did not meet your expectations. Please accept our sincerest apologies. You must provide us with your room number and the duration of your stay so that we can work internally with our team. We, the Anhanoi Hotel & Spa team, are always committed to providing excellent service and we take this very seriously. We hope you will share more details with us via our email and hope to have another opportunity to welcome you back in the near future to rectify this bad experience. Warmest regards, Ann Hanoi Hotel & Spa team.
Utente ospite
Camera Deluxe King
Soggiorno: giu 2022
Solo
16 recensione
4.5/5
Ottimo
Pubblicata: 13 lug 2022
Very good amenities. Only one bad experience is the swimming pool is under maintenance during afternoon in the on the second day of my stay. As you known the swimming pool is the key reason I booked the hotel.
Traduci
Risposta dalla struttura: Dear Valued guest, Thank you for choosing us for your stay. The pool is under maintenance with aim of providing our lovely guests with even better service. The process is scheduled to be finished soon. We hope to have chance to welcome you back in the near future. Best regards, The Ann Hanoi
JaneJane1111
Camera Deluxe King
Soggiorno: giu 2024
Solo
24 recensione
4.0/5
Molto buono
Pubblicata: 30 lug 2024
Điện thoại bàn hình như bị hỏng, ghế êm, ngồi thích, menu in room cơ bản giá vừa phải, nhân viên thái độ tốt, ân cần
Traduci
Risposta dalla struttura: Dear Ms. Sarah,Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. The Ann Hanoi Hotel & Spa team.
Utente ospite
Camera Deluxe King
Soggiorno: nov 2024
Solo
1 recensione
4.7/5
Fantastico
Pubblicata: 18 dic 2024
โรงแรมสะอาดมาก ห้องพักดี น้ำไหลแรง พนักงานเป็นมิตร บริการดีแบบมาจากใจ ถ้ามาครั้งหน้าจะมาใช้บริการที่นี้อีก
Traduci
Risposta dalla struttura: Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team.
xh307
Camera Deluxe King
Soggiorno: lug 2024
Lavoro
73 recensione
4.7/5
Fantastico
Pubblicata: 26 set 2024
早餐都很多選擇👌
Traduci
Risposta dalla struttura: 尊敬的客人， 感謝您最近選擇河內安酒店並花時間分享這條精彩的評論。 我們很高興得知您在我們這裏度過了愉快的住宿體驗，並且特別看重我們的酒店。 我們很高興為您服務，希望在不久的將來還有機會為您提供更好的服務。 致以最熱烈的問候， 安河內酒店及水療中心團隊。 Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team.
Qinlaodewaimaoren
Camera Premium con 2 letti singoli
Soggiorno: lug 2024
Lavoro
3 recensione
3.7/5
Pubblicata: 20 ago 2024
酒店不新，但這次入住的房間是翻新過的，還可以。但是一次性拖鞋沒有給更換，而且是發臭的。確實難以接受。投訴後換新速度還是蠻快的。 但是有一個問題要提醒一下各位同胞，這個酒店預訂的時候要特別小心。不接受任何更改。少住損失都要自己承擔。 服務還可以，落下的東西都有幫我存放好並交還。 總體還可以，位置不錯，樓下的河粉挺好吃的，有機會還是會來住的。
Traduci
Risposta dalla struttura: 尊敬的客人， 感謝您最近選擇河內安酒店並花時間分享這條精彩的評論。 我們很高興得知您在我們這裏度過了愉快的住宿體驗，並且特別看重我們的酒店。 我們很高興為您服務，希望在不久的將來還有機會為您提供更好的服務。 致以最熱烈的問候， 安河內酒店及水療中心團隊。 Dear Valued guest, Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review. We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future. With warmest regards, The Ann Hanoi Hotel & Spa team.
胡家大少
Camera Deluxe con 2 letti singoli
Soggiorno: feb 2024
Viaggio con amici
3 recensione
3.5/5
Pubblicata: 29 mar 2024
位置離還劍湖偏遠，價錢一般，並不是太便宜，同等價錢應該都有好多選擇，房間寬躺，床褥軟硬度適中，因為看到它是有2層，鄰近有便利店和餐廳。
Traduci
Risposta dalla struttura: 尊敬的尊貴的客人，感謝您選擇入住河內安酒店並分享寶貴的反饋。我們很高興得知您對我們酒店的認可，特別是對我們房間設施的認可。我們也很抱歉未能達到您對我們位置的期望。我們距離老城區不太遠，我們認為這是我們的優勢，因為我們的客人仍然可以快速穿過市中心，而不會受到繁忙、擁擠的街道的影響。我們很高興為您服務，希望在不久的將來還有機會為您提供更好的服務。致以最熱烈的問候，安河內酒店及水療中心團隊。（Dear valued guest,Thank your for choosing to stay with us at The Ann Hanoi and for sharing this valuable feedback.We are delighted to learn that you valued our hotel, especially our room facilities. We are also sorry that we did not meet your expectation regarding our location. We are situated not too far from the Old Quarter and we consider it as our strong point as our guests can still traverse quickly to the centre and not have the downside of busy, crowded streets.It was truly a pleasure for us to be at your service and we hope to have another chance to better servve you in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team.）