Recensioni su Wyndham Garden Hanoi

Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience caused by our hotel's distance from the touristy area. While we do cater to business travelers due to our proximity to the convention center, we also welcome leisure travelers and strive to provide excellent service to all our guests.We are glad to hear that our staff, particularly the young gentleman who arranged your Grab transfer, was helpful and attentive to your needs. Your kind words will be passed along to him and the rest of our team.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Wyndhamgarden team

Risposta dalla struttura: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and found our hotel to be nearly 5-star quality at 4-star prices. It’s great to know that you appreciated our cleanliness, services, friendly staff, and breakfast layout.We look forward to welcoming you back to Wyndham Garden Hanoi in the future.Warm regards,Hotel Management TeamWyndham Garden Hanoi Hotel

Risposta dalla struttura: Dear Valued guest ,Thank you for your review of Wyndham Garden Hanoi. We are so happy to hear that you had a good experience with us. Your feedback is a great motivation for our staffs to continue to deliver best services to our customer.Again, thank you for choosing us and looking forward to welcoming you back very soon.Best regards,Tan Nguyen (Mr.)Front Office Manager

Risposta dalla struttura: Dear Guest,Thank you for your review of Wyndham Garden Hanoi. We are so happy to hear that you had a good experience with us. Your feedback is a great motivation for our staffs to continue to deliver best services to our customer.Again, thank you for choosing us and looking forward to welcoming you back very soon.Warm regards,Hotel Management TeamWyndham Garden Hanoi Hotel

Risposta dalla struttura: Dear Guest,Thank you for taking the time to provide us with your feedback. We are deeply concerned to hear about the hygiene and cleanliness issues you experienced during your stay. Please accept our sincerest apologies for any inconvenience this may have caused.At Wyndham Garden Hanoi, we take cleanliness and guest satisfaction very seriously. We would greatly appreciate it if you could share the video you mentioned. This will help us investigate the matter thoroughly and take corrective actions.We are committed to reviewing and improving our standard operating procedures to ensure that such issues do not recur. Your feedback is invaluable in helping us enhance our services and facilities.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Warm regards,Hotel Management TeamWyndham Garden Hanoi Hotel

Risposta dalla struttura: Dear Valued Guest,Thank you for choosing Wyndham Garden Hanoi for your recent stay and for taking the time to share your feedback. We are glad to hear that you found our rooms clean and convenient, and our staff friendly and supportive. Your kind words about our team are much appreciated.However, we regret to learn that our location did not meet your expectations and that you found it inconvenient to travel to nearby attractions or restaurants. We understand how important a central location can be for many travelers. Your comments about breakfast are noted, and we will continue to explore ways to improve our offerings.We are especially sorry to learn about your disappointing spa experience. Providing a relaxing and high-quality treatment is a priority for us, and it is disheartening to know we fell short. We will address your concerns with our spa team to ensure proper improvements are made.We appreciate your honest feedback, as it helps us identify where we can do better. We hope you will consider staying with us again, so we can have another opportunity to provide you with a more satisfying experience.Warm regards,Hotel Management TeamWyndham Garden Hanoi Hotel

Risposta dalla struttura: Dear Valued Guest,Thank you for your kind feedback. We’re delighted to hear that you enjoyed our excellent service, clean and comfortable room, as well as the variety and freshness of our breakfast. Your satisfaction means a lot to us, and we hope to welcome you back soon.Warm regards,Wyndham Garden Hanoi Management Team