怀乐Paul Friendshuh
22 febbraio 2023
I stayed in Hanoi for a few days at this Brilliant Hotel and Spa, it was incredible! The location is perfect; it's right in the middle of the old town, it is convenient to get anywhere in the city and I was at the heart of everything I wanted to see.
I had family staying across the street in another hotel, and while theirs was more expensive, the Brilliant Hotel was much better. The service from the lobbyists was friendly, helpful, and insightful -- not at all looking to scam or take money from me (unlike other locations I visited during my trip, or even from my family's experience). They immediately offered me a physical map of great places to travel in the area, and communicated with me in a personal and friendly manner. I told them what I was interested in seeing, they helped highlight it on the map. Google maps isn't the best option in Vietnam, and having a physical map actually helped 'save' me from being lost more than once on my trip.
I thought that was the end of that, but at night they left a personal card on my door, always remembered my name as I walked in and out, and even remembered where I went and what I said about it, making conversation whenever I wanted, even at breakfast! The breakfast was quite good, besides the normal food they can cook you omelets, pho, pancakes, etc. The service here is unlike anywhere else I've stayed, the lobbyists Fiona and Lucy in particular were extremely friendly, approachable, understanding, and helpful.
10/10 I recommend this hotel, and I definitely will be going back here when I travel through Hanoi again!
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