Recensioni su Hotel de l'Opera Hanoi - Mgallery

Risposta dalla struttura: Dear Kath C.,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, particularly with the air-conditioning and room conditions. This is certainly not the experience we aim to provide, and we regret any discomfort caused.We understand how frustrating this must have been, and we will be addressing your concerns with our team to ensure better handling of such situations in the future. Your feedback is invaluable as we work to improve our facilities and service.We appreciate your kind words about our breakfast and hope to have the opportunity to provide you with a much better stay in the future.Best regards,Que Anh HOANG - Marketing & Communications Manager

Risposta dalla struttura: Dear Linda Goes Digital, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed a cozy and intimate stay with us at Hotel de l'Opéra Hanoi. It’s fantastic to know that our friendly staff, complimentary drinks, and treats contributed to your experience.We’re especially glad you loved the cake and fresh fruits in your King Deluxe room—it’s our little way of making your stay extra special! Your kind words truly motivate us to keep providing excellent service.We hope to welcome you back for another delightful stay in the future!Warm regards,Que Anh HOANG - Marketing & Communications Manager

Risposta dalla struttura: Dear Marco Foerster,Thank you for your feedback and kind words about our location and rooms. We're pleased you enjoyed your stay and appreciate your honest comment regarding the need for renovation.We’re happy to share that renovations are indeed planned in the near future to enhance guest comfort and experience. We look forward to welcoming you back to a refreshed Hotel de l’Opera Hanoi!Warm regards,Que Anh HOANG - Marketing & Communications Manager

Risposta dalla struttura: Dear Valued Guest, Thank you for your lovely feedback! We're delighted you enjoyed the convenient location and comfortable room. We look forward to welcoming you back on your next visit to Hanoi!Best regards,Que Anh HOANG - Marketing & Communications Manager

Risposta dalla struttura: Dear MaxRov,Thank you for taking the time to share your experience at Hotel de l'Opera Hanoi. We are delighted to hear that you found our rooms comfortable and enjoyed the hospitality of our kind and accommodating staff. It's wonderful to know that our breakfast met your expectations as well.Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay in the heart of Hanoi.Warm regards,Que Anh HOANG - Marketin & Communications Manager

Risposta dalla struttura: Dear Looklookseesea,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our hotel's convenient location, which is perfect for both business and leisure. It's wonderful to know that our proximity to the business district made your work trip more efficient.We hope to welcome you back to Hôtel de l'Opera Hanoi for your future visits to the city. Should you need any assistance, please don’t hesitate to reach out.Warm regards,Que Anh HOANGMarketing & Communications Manager

Risposta dalla struttura: Dear Valued Guest, Thank you for your recent visit and do trust you enjoyed your time with us here in this beautiful, historic city! I was very happy to learn that you enjoyed your stay! From all of us at Hotel de L'Opera Hanoi MGallery, we look forward to having the privilege to serve you in the near future. Kind Regards, Que Anh HOANG Marketing & Communications Manager

Risposta dalla struttura: Reply from the property：Dear Colin Lian, Thank you very much for your recent visit and do trust you enjoyed your time with us here in this beautiful, historic city! I was very happy to learn that you enjoyed your stay with us! From all of us at Hotel de L'Opera Hanoi MGallery, we look forward to having the privilege to serve you in the near future. Kind Regards, Que Anh HOANG Marketing & Communications Manager

Risposta dalla struttura: Dear Nur Anis Amira,Thank you for your kind words! We're thrilled to hear that you found our hotel beautiful and had a pleasant experience.We look forward to welcoming you again in the future!Best regards,Que Anh HOANG - Marketing & Communications Manager

Risposta dalla struttura: Dear QQ47,Thank you for your feedback! We're glad to hear you had a good experience with us. We hope to welcome you back for an even better stay in the future!Best regards,Que Anh HOANG - Marketing & Communications Manager

Risposta dalla struttura: Dear Guest,Thank you for your kind words! We’re delighted to know you had a pleasant stay and found our hotel to your liking.We look forward to welcoming you back to Hotel de l’Opera Hanoi soon!Warm regards,Que Anh HOANG - Marketing & Communications Manager