Recensioni su Hanoi Prime Center Hotel & Spa

Era diverso dalla foto, ma ho fatto del mio meglio nonostante fosse vecchio.

Sono abbastanza soddisfatto dell'hotel, è fantastico

Innanzitutto, hanno scambiato la camera che avevo prenotato e me ne hanno date due. Anche se avevamo prenotato una camera per tre persone, in una delle due c'erano un sacco di formiche che camminavano sulla scrivania. C'era acqua in camera. Grazie mille. Il personale della reception è stato molto gentile e mi ha persino depositato i bagagli prima del check-in, il che è stato fantastico! Le strade sono piuttosto strette, quindi è importante guardare attentamente la mappa.

Nonostante avessi prenotato una camera deluxe, l'unica camera disponibile era una standard di categoria inferiore. Sono arrivato in hotel la mattina prima del check-in, ho completato le procedure necessarie, ho depositato i bagagli e sono partito. Naturalmente, ho protestato con forza, ma invano, quindi ho chiesto con insistenza a TRIP.COM il rimborso della differenza.

La posizione è buona. Il mercato, la strada vecchia e il lago Hoan Kiem sono tutti vicini. Tutto il resto è economico, quindi sono soddisfatto del prezzo.

The service is really good, location is very accessible to the nearby landmark.

The rooms are clean and well-maintained. The location is very good. It is close to all the touristic places in Hanoi. It is within walking distance to all of them. The staff is very helpful and kind. They helped with all the issues. (taxi, restaurant recommendations, places to visit and tours)

One of the reception ( speak english) when we arrive at hotel we request one room early check in and we are welling to pay additional charge, after that we told this lady, we are not sleep tonight because tonight we go sapa that why we use only this two room for shower . After discussion she agree to give one room early check in without charge because we are not sleep tonight ,we reserved two rooms , second room she will give 11AM as per conversation. After that we take the shower and we go sideseeing for Hanoi area, we asked reception 2nd rooms what time can we get ,for this time her conversation is totally different for first conversation. She gave this one room early check in That why she cannot give second rooms for my booking. They gave one rooms and they take my money for two rooms charge. we asked her why you didnot tell me before we agree the early checkin, she is lied the what she say befor her conversation infornt of his manager and we donot want to argue that why we left the hotel and after side seeing finished we came back in hotel . This time this lady told me aoplogize for this morning case because of her manager is infornt of her that why she canot give complimentary early checkin. Why she give early checkin without approval and we take the shower her conversation was change because of manager, very bad experience and this hotel took our second one room charge didnot provide room.

Accommodation was clean but a little tired. The water pressure in the shower wasn't good. It was located in walking distance to the Old Quarter. The staff were lovely and couldn't be more helpful. For the price it was good accommodation.

It was ok.

Very friendly staffs. Other than that, avoid the hotel. Dont trust the pictures, the room was in the worst condition. There were stains on the blanket, pillow. The slippers provided were the most disgusting ones I have ever experienced. After you check out, one of the staff pleads to give a good rating, so I assume that's why the rating is high on trip.com

Great location for the Old Quarter - everything within walking distance including the famous train street. The service was fantastic- super friendly and helpful. This is very good value for the price that we paid.

I had a good rest there, my air-conditioned was not so good, but at the same time, there was a fan doing a good job. For the price I paid, I guess I made a good choice. The staff was very nice and helpful!

Good location. Simple, clean place to stay. Friendly staff.