We had a pleasant stay overall but I don’t think we will be returning again for the following reasons: small room size (for the price point they charge), toilet flush had to be fixed, drainage in the shower didn’t work properly, quality of pillows were just average, the check-in experience was hectic like at the airport (people everywhere), the service at the swimming pool and Le club was rather slow and not inspiring. This property markets itself as one of the most historical hotels in Vietnam which is true but when it comes to hospitality I’m afraid there is still a lot of room for improvement.
Traduci