Recensioni su Le Chanvre Hanoi Hotel & Spa

Risposta dalla struttura: Gentile cliente, grazie per la tua fantastica recensione! Siamo lieti di sapere che ti è piaciuto il tuo soggiorno con noi ad Hanoi. Siamo lieti che la nostra posizione centrale ti abbia facilitato l'esplorazione e che tu abbia trovato accogliente il nostro personale. È bello sapere che ti è piaciuto il nostro cibo e che hai apprezzato il nostro servizio telefonico. Ci piacerebbe darti il ​​benvenuto per un'altra fantastica esperienza ogni volta che sarai in città. Sentiti libero di contattarci se hai bisogno di qualcosa. I migliori saluti, grazie Nguyen Chi (sig.) Direttore del front office.

Risposta dalla struttura: Dear Valued customer,Thank you so much for your fantastic review! We're thrilled you had a wonderful time at Le Chanvre Hanoi Hotel & Spa.It's great to hear you enjoyed our central location and spacious room with all the amenities. We're delighted you liked the welcome fruit and wine—it's our way of saying thanks for choosing us.Our team is overjoyed to hear you found them friendly and helpful. We'll be sure to share your kind words with them!We're glad you loved the breakfast buffet, especially the pho and omelettes. We can't wait to welcome you back again soon!Best regards,Thanh Nguyen Chi (Mr.)Front Office Manager.

Risposta dalla struttura: Gentile cliente,Grazie mille per aver condiviso la tua esperienza con noi! Siamo entusiasti che tu abbia apprezzato il tuo soggiorno.È fantastico sapere che il nostro staff ti ha aiutato con tutto ciò di cui avevi bisogno, dai consigli locali all'organizzazione di un appuntamento dal medico. Vogliamo assicurarci che i nostri ospiti si sentano a casa.Siamo contenti che tu abbia trovato la stanza accogliente e che ti sia piaciuta la smart TV. Cerchiamo di assicurarci che tutti i piccoli dettagli, come i prodotti da bagno e gli accappatoi comodi, siano di prima qualità.E siamo felici che ti sia piaciuta la colazione! Grazie ancora per averci scelto. Non vediamo l'ora di darti di nuovo il benvenuto!Cordiali saluti,Thanh Nguyen Chi (Mr.)Responsabile della reception.

Risposta dalla struttura: Gentile Sig.ra Pignose, Grazie per le sue gentili parole sul nostro personale e sui drink di benvenuto e la colazione. Siamo felici che le siano piaciuti! Ci dispiace sapere che il rumore ha reso il suo soggiorno meno confortevole. Stiamo cercando di capire come possiamo rendere le cose più silenziose in modo che tutti possano riposare meglio. Ci piacerebbe avere un'altra possibilità per rendere il suo soggiorno perfetto. Se tornerà, faremo del nostro meglio per offrirle una stanza più silenziosa. Grazie ancora per il suo feedback. Speriamo di rivederla presto. Cordiali saluti, Thanh Nguyen Chi (Sig.) Front Office Manager.

Risposta dalla struttura: Dear Valued Customer,Thank you so much for your kind words and for sharing your experience at Le Chanvre! We’re delighted to hear that you enjoyed our prime location, friendly staff, and delicious breakfast. Your satisfaction is our greatest reward, and it was our pleasure to have you as our guest.We truly appreciate your support and look forward to welcoming you back on your next visit to Hanoi!Best regards,Carter Nguyen (Mr.)Front Office Manager

Risposta dalla struttura: Dear Valued customer, Thank you for staying with us at Le Chanvre and for your kind words about our staff and breakfast. We're glad you enjoyed the hospitality, though we regret that the room size and hallway noise didn’t fully meet your expectations. Our cozy spaces reflect the charm of Hanoi’s Old Quarter, but your feedback on noise is invaluable, and we’re exploring solutions for a quieter experience.We hope to welcome you again soon!Warm regards,Thanh Chi Nguyen (Mr.)Front Office Manager

Risposta dalla struttura: Dear Valued customer, Thank you so much for your kind words and for choosing to stay with us at Le Chanvre! We are thrilled to hear that you found our little oasis in the heart of Hanoi relaxing, especially since Ha Noi can often be quite busy.Mia and the entire team truly appreciate your recognition, and we're glad that we could make your stay a memorable one. We always strive to create a peaceful haven for our guests to unwind and enjoy their time, and it’s wonderful to know that we succeeded during your visit.We hope to welcome you back soon for another restful escape.Warm regards,Thanh Chi Nguyen (Mr.)Front Office Manager

Risposta dalla struttura: Dear Mr. Inez Issey,Thank you for your kind words about Le Chanvre! We’re delighted to hear that you enjoyed our convenient location and that our team’s service met your expectations.We appreciate your feedback regarding the shower area, and we sincerely apologize for any inconvenience it caused during your stay. Your comments are valuable to us, and we will investigate possible improvements to enhance our guests’ comfort.We hope to have the pleasure of welcoming you back to an even better experience in the future!Best regards,Carter Nguyen (Mr.)Front Office ManagerLe Chanvre Boutique Hotel

Risposta dalla struttura: Dear Valued customer,Thank you for your kind review! We're delighted that our central location, room décor, and breakfast Especially the Pho—made your stay enjoyable. It’s great to hear that our friendly staff, including our Thai-speaking team member, added to your experience.We’re glad our luggage storage service was convenient for you after check-out. Your feedback means a lot to us, and we hope to welcome you back on your next visit to Hanoi!Best regards,Thanh Chi Nguyen Front Office Manager

Risposta dalla struttura: Dear Valued customer, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at Le Chanvre, from our friendly and attentive staff to the timeless decor of our rooms. It's great to know that our cleanliness, breakfast offerings, and coffee left a positive impression on you—our team will be thrilled to hear your kind words, especially about the omelettes!Your recommendation means the world to us, and we look forward to welcoming you back on your next visit to Hanoi. Warm regards,Carter Nguyen (Mr.)Front Office Manager

Risposta dalla struttura: Dear Mr. Gilad, Thank you for sharing your feedback. We regret to hear that certain aspects of your stay did not meet your expectations.As a boutique hotel located in the heart of Hanoi’s Old Quarter, our design focuses on a cozy and intimate atmosphere that blends with the historical charm of the area. While our room sizes may be more compact compared to large-chain hotels, we strive to maximize comfort and functionality to ensure a pleasant stay.Regarding the bathtub, we are sorry to hear that it did not meet your expectations. We appreciate your input and will review this to see how we can improve.As for pricing, we set our rates competitively based on our central location, personalized services, and high-quality amenities. However, we value guest feedback and will take it into account as we continue enhancing our offerings.If you plan to visit Hanoi again, please feel free to contact us directly—we would be happy to consult with you and recommend a room that better suits your preferences. We hope to have the opportunity to welcome you back and provide you with an even better experience.Best regards,Carter Nguyen (Mr.)Front Office ManagerLe Chanvre Hotel

Risposta dalla struttura: Dear Valued customer, Thank you for sharing your experience at Le Chanvre! We are delighted to hear that you appreciated our prime location, the cleanliness of our rooms, and the level of service provided by our team.We understand that room size and the lack of an external window may not have fully met your expectations. Our classic double is designed to offer a cozy and functional space, and its features are clearly outlined during the booking process to ensure our guests are aware of what to expect.We’re always striving to improve and will take your feedback about amenities into account as we continue to enhance our offerings. If you’re planning to visit Hanoi again, we would love to recommend one of our other room types with larger spaces and natural light to better suit your preferences.Thank you once again for staying with us, and we hope to have the pleasure of welcoming you back to Le Chanvre in the future!Best regards,Thanh Chi Nguyen (Mr.)Front Office Manager

Risposta dalla struttura: Dear Mr/ Ms. Fanny,Thank you so much for your fantastic review! We're thrilled you enjoyed your stay with us at Le Chanvre Hanoi Hotel & Spa and found our location, decor, and amenities to your liking.We're glad you found our beds comfy and enjoyed the breakfast. Your suggestion about the minibar is noted, and we'll consider adding Vietnamese beer.We're happy we could accommodate your late checkout. Whenever you're back in Hanoi, we'd love to host you again!Best regards,Thanh Nguyen Chi (Mr.)Front Office Manager

Risposta dalla struttura: Dear Ms. Lisa, Thank you so much for your kind words and for sharing your wonderful experience at Le Chanvre! We are truly delighted to hear that you and your friends had a memorable stay with us. It was our pleasure to surprise your friend with a birthday cake, and we’re so happy that it made the celebration extra special.Mr. Thanh, Ms. Nguyet Anh, and the entire team are always committed to providing thoughtful and caring service to our guests. We look forward to welcoming you back for another perfect stay on your next visit!Warm regards,Le Chanvre Hanoi hotel Management team.