Hanoi Emerald Waters Hotel Valley

We chose this hotel for its location as we noticed it was close to the Old Town. The location really is ideal and central to most attractions in Hanoi. But the best thing about this hotel is the customer service. Justin made us feel very welcome instantly. He gave us numerous recommendations about what to do in the city, answered loads of questions and organised the transport required for our trip to Ha Long bay at a discounted price. He always made sure our needs were met and all staff had smiles on their faces. If i ever go back to Hanoi i will stay here without question!

Everything was perfect - cleanliness, location, rooms, food - but especially the staffs really made the difference! Our family had an exceptional stay at this hotel, and we really can recommend this hotel. In particular the hotel staffs (especially Grace, Justin and Henry, but actually literally really every staff at this hotel) are very friendly, empathetic and helpful with every matter regarding our travel. From arranging tours, celebrating the birthday of one of our family members, to supporting us when our flight was significantly delayed past midnight and when we needed to seek for medical assistance. This has really been hospitality at its best. Thank you so much!!! The hotel itself is quite small, but the lobby and our rooms are beautifully decorated. The rooms and the bathrooms are also very clean. The breakfast is good, with a variety of Vietnamese and western dishes. Superb location, the hotel is located directly in the Old Quarter (Hoan Kiem), within walking distance to the Hoan Kiem Lake, Ngoc Son Temple and shopping and street food area.

Great cosy hotel in the Old City of Hanoi. Grace (the hotel manager) is the most professional hotelier I've ever met. She has helped us organise tours, provided help with personal transfers and threw in a complimentary upgrade as they had a bigger room.