Recensioni su The Azure Qiantang, a Luxury Collection Hotel, Hangzhou

Sono stati gentili ad farci upgrade della stanza ma la camera la pulizia non era il massimo. Si sente L odore del tappeto

È così brutto. In un albergo per una notte nel 1999, la stanza non è stata pulita? Sono uscito di giorno e sono tornato di notte e ho scoperto che la stanza non era stata pulita, il cestino della spazzatura non era stato svuotato, la spazzatura sul pavimento non era stata pulita, il bagno non era stato pulito e la vasca da bagno non era stata pulita. Almeno ho dato una pacca sul letto e ho steso la trapunta con nonchalance, tutta spiegazzata, sembrava sporca e disordinata, quindi ho riempito alcune bottiglie di acqua minerale nella stanza. Vorrei chiedervi: è regola del vostro hotel che non sia richiesta la pulizia quando una camera viene rinnovata? L'esperienza è pessima. Ho chiamato e ho detto che l'aveva pulito. Che tipo di pulizia è questa? Igiene: peccato, troppo disgustoso

Third time staying at this hotel. The best hotel in Hangzhou. The rooms are spacious, the check in was very quick and staff was friendly.

Beautiful hotel and the team did their best to accommodate me in specific room I wanted.

Beautiful hotel, front staff are so nice, the room is quite big with the river view. Byredo amenities are so nice. Interior classy. But location is a bit far from everywhere 20 mins from West lake. But you can enjoy peaceful moment with the river view. Good price for a luxury collection hotel.

Good location near West Lake, which is good to visit. Had a lovely view over the river and a very good room. There is a good quality restaurant on a high floor with good views.

Excellent service from the front desk to the concierge that assisted me buy a physical stamp. The hotel staffalso helped me to send the cards. Kudos to the 保洁team. Not only did they help hanged my toiletry bag, they arrange my messy items after i hastily left the hotel after washing up. Plus the excellent view from my room. Will always be my first choice if i do come to Hangzhou

I would say the hotel is close to 5 star however there were some small issues which made the hotel a little than perfect.   I might try some other hotels in future

The hotel gives a grand vibe, beautiful, clean, luxury interior. The hotel smells so good, the moment we step into the lobby, it gives such a nice feeling. The room & toilet are spotless clean & very spacious. We really love the smart toilet. Our room view is very beautiful facing the river especially at night with lights on. The buffet breakfast selection is very great & very good quality. The location is good, just next to the Qiantang river. We enjoy our bike riding & scrolling at night with great view. The hotel staffs are friendly & helpful. A compliment to staffs Matt Ma, Max Ji , Nick, Anderson for their service. Also my wife would like to give a special honorable mention to these staffs for being helpful & their exceptional service: Edward Lu & Molly Gao (receptionist staffs), Doreen Ji (housekeeping staff) Overall is super satisfied! So glad that we chose this hotel. We enjoyed our stay so much during our 1st visit in Hangzhou. We really recommend it to our family & friends! This will definitely be our main choice to stay when we visit Hangzhou again.

Shower cubicle not cleaned well. Stained a lot. Not happy of the pillows. Other than these I still would love to come back because the room was spacious and staff-Molly, Nic and Edward Lu at lobby were super helpful and friendly. Big asset to the hotel.

I have a really pleasant stay in Azure Qiantang. Everything is perfect here. From the food, view, service, the best! Definitely will come back again when in Hangzhou. Thanks to Tom Tang, Edward, Anderson, Molly, Conny Xu for help me with everything i need. From book a taxi and give me the information about Hangzhou. They’re very helpful and i’m amazed with their kindness. Actually everyone here is amazing but i didn’t remember all the name. Very satisfied to stay here for 4 nights. Thank you so much :) wish you all have a great day!

Location is away from the city center but is only a 10minutes taxi ride and taxi are cheap. Excellent size room with 2 Queen beds. Perfect for 2A2C. Breakfast is at Lvl 22, nearly roof top with great views of the river. Big gym and indoor heated pool with a decent size Kids play room. Service is top notch!

Great experience, third time staying at the Azure and the standards still remains high. Quick check in and the room was clean and spacious. The River view was amazing despite the fog. The room service cleaning lady who helped us with some amenities was so cheerful and very kind. She definitely deserve praises (UNA ZHAO).The panorama resturant still remains the best fine dining spot in HZ. Our butler (Leon) was also cheerful and made the diner experience more pleasant. The À La Carte menu has a lot of great meals to choose from. Also the breakfast selection has a lot to choose from, great value for money. Only 1 disappointment the main Jacuzzi is still not functioning, though one can still use the ones in either men’s or women’s changing room. Definitely coming back!!!

Great breakfast, wonderful stay