Cerca Pensione a San Juan

I give it 10 stars!! Upon our arrival to San Juan we traveled to Condado where we were initially reserved to stay at The Tryst Beachside Resort. But they refused to honor our pre-paid reservation for a 3 bedroom suite which was made months in advance because of “their” plumbing problems. Furthermore, they refused to even offer or provide us any accommodation saying “It’s not our problem.” So we were stranded with nowhere to go. But RCI found us an emergency reservation at Casa Ciana and it was a God send! And I can truthfully say we just stayed at the amazingly beautiful Casa Ciana! Everything was a blessing from that point in. The 3 bedroom apartment was very comfortable, esthetically beautiful, bright, modern, spectacular, and very clean. I just loved the artwork and decorative accessories like the “eye glasses” on the marble cocktail table or the “thinker sitting on the ladder” sitting in a cute nook. And The building manager Omayra was the sweetest, kindest and most helpful person willing to take us for groceries, recommend restaurants and drive us around the area. The owner was so welcoming and accommodating. He actually called to make sure we had everything we needed. I want to stay there from now on EVERYTIME I visits San Juan and I recommend you do too!

Unfortunately, the high expectations I had for this place were lacking. First of all, I booked a deluxe room which included a TV in the room, sofa bed and was supposed to have its own entrance and privacy. As per the instructions on Hotels.com it stated that I should contact the property at least 24 hours in advanced for check-in details. I did just that and was met with a return message stating that I would receive the information prior to check-in on the day the reservation was to begin. Nevertheless, I didn't receive it until 4:15pm, mind you that the normal check-in times, as posted, are 3pm-10pm. Not only did I receive the check-in details about 1-2 hours late but also received a phone call with some confusing information. The lady informed me that my room had supposedly been ”overbooked” by the system and that my room wasn't available for my stay. That they would award me a room inside an ”apartment”, which is usually reserved for Airbnb and as compared to the deluxe room I had booked, included a larger space with a kitchen and other rooms which would be closed. I didn't really need a kitchen since I wasn't planning on cooking etc and was definitely skeptical and thinking how that happened since I had reserved the deluxe room days in advance and wasn't contacted for it at all. No other option was offered to me and I decided to go with it and give it a try... Unfortunately, upon arrival my skepticism was met with reality. All the access gates for the property are open, no locks, meaning anyone can enter the property at any given time. The only actual room which was open inside the ”apartment” didn't have all the amenities as the one I booked and the entire ”apartment” didn't have a single TV. Moreover, there were other people's belongings inside the room, ”apartment” and balcony, which in fact had a seating area but the cushions had been removed so it was useless. Another person's sandals, lighter and more surprisingly contraceptive pills were visible upon arriving. I found this to be unacceptable, specially during these times. I didn't feel comfortable and actually questioned the cleanliness and infection control, given that clearly no one had verified the lodging area and took care of the items which I previously mentioned. I felt unsafe at this time, not knowing if there was other people with access to the ”apartment”, given the fact that there were other people's items left in plain view. I contacted the property regarding the findings upon arrival and I didn't receive a response. I was confused about what to do since I definitely didn't feel safe and didn't know how to proceed since there's no front desk in the property. I never heard anything back and decided to vacate the property and seek lodging elsewhere. That meant having to pay for a hotel elsewhere and spend an additional quantity of money than we were expecting but it was a decision I made with my partner because ultimately we didn't feel safe!!!