AC Hotel Guatemala City

Excelente service, courtesy staff and spotless room.

Really nice!

對比官網和攜程後覺得攜程預訂，秒出booking。 前台工作人員很熱情，房間很乾凈。 唯一要吐槽的是前台在頂樓不在一樓。我們是晚上9點多到的，樓下沒有工作人員幫忙運行李…… 位置屬於城中心吧，去機場很方便。 下樓走拐彎就是教堂廣場，有很多美食。傍晚找個露天的位置，非常出片。

Stopped by for a birthday drink. The bar staff were knowledgeable and friendly, best service we got all night. Special thanks to Sandy for a free ice cream for our birthday girl. Made our night. The wine and ice cream were fantastic. The view is worth the price.

The hotel has beautiful views, but the hotel service leave a lot to be desired. If you travel with a lot of luggage, or with elderly people, or small children do not expect help with you luggage. You have to handle your luggage yourself. The rooms are not very clean. When you check in ask questions because they do not give you any information. If you schedule a shuttle to the airport double and triple check because if though I made the reservation and confirmed the day before, the still had it for an hour later. Thankfully I allowed extra time to get to my flight. The people are nice, I just think the management does not know how to coordinate their personnel.

WE ARE MARRIOTT BONVOY MEMBERS AND RECENTLY STAYED HERE AS WE HAVE IN THE IN THE PAST, AND HAVE HAD FRIENDS STAY AS WELL. MY WIFE, OUR GRANDAUGHTER AND MYSELF, STAYED FOR A WEEK THIS TIME AROUND. WE LET THE FRONT DESK AND THE MANAGER KNOW THAT OUR SHOWER WAS LEAKING AND CREATED A HUGE PUDDLE WHEN DONE AND THAT OUR TOWELS WHERE VERY OLD. THE MANAGER DID NOTHING TO ACCOMEDATE US. MY WIFE THE FOLLOWING DAY ALSO SHARED THAT THIS WAS NOT RIGHT, THEY SENT A HANDYMAN WHOM EXPLAINED THAT 63 ROOMS HAD THIS DEFFECT AND THAT THE DOORS NEEDED TO BE FLIPPED. WE CAME BACK FROM ANTIGUA, AND AT 9PM OUR ROOM WAS NOT DONE. WE SENT CLOTHES TO THERE INTERNAL DRY CLEANERS AND THEY WHERE NOT READY AS THEY SAID THEY WOULD. EVERY DAY WE NEEDED TO REMIND THEM FOR ADDITIONAL TOWELS, SINCE WE NEEDED TO COVER THE FLOOR WITH THEM AFTER EACH ONE OF US SHOWERED. THE PHONE NEVER WORKED, NOR WAS THERE ANY INFO ON THE HOTELS DIRECTORY WITH EXTENSIONS, WE ASKED THE FRONT DESK, THEY GAVE ME THE EXTENSIONS AND THEY DID NOT WORK. I SHARED MY EXPERIENCE WITH THE MANAGER, HOPING THAT HE WOULD DO SOMETHING FOR US AS MARRIOTT BONVOY MEMBERS SO THAT WE WOULD RETURN, BUT NOT SO. I FILLED OUT THE MARRIOT SURVEY AND WAS CONTACTED BY MARCELO, WHOM SAID THAT THEY WILL LOOK INTO IT, NEVER HEARD BACK, SO I EMAILED MARCELO AND STILL NO RESPONSE. SORRY BUT THE ROOMS AND THE SERVICE HAS TAKEN A SERIOUS DOWNTURN. MICHAEL DIAZ-GRANADOS

My husband travels all over the world and always stays at Marriott Hotels. We have travel together as well and we always stay at Marriott's. We recently travelled to Guatemala from February 28 thru March 4 we stayed at the Marriott in Cayala since I've always wanted to stay there for the shopping etc. The hotel was nice the food for breakfast good. The room smaller and a bit awkward but nonetheless for the time we were in the room it was okay. We were on the Fuego Torre parked in S2. Every single time we were going in and out of the hotel parking lot it was terrible! Evidently according to Hotel personnel Cayala was updating the system for parking and that was their excuse which we understood it was out of their ability to fix BUT!!! We told them at the front desk several times that they should probably keep someone at the gates so we wouldn't waste time waiting on them to answer the phone so that they could send someone.. half of the time NO ONE answered phone! We had so little time in Guatemala and we wasted close to five hours altogether every single time at the gates. Also on Friday night there was a concert near Cayala and the traffic was HORRENDOUS! But the Hotel could have had someone directing traffic to their entrance or something. We waited in line to try to get into Cayala close to 40 minutes Our TV stopped working Friday night.. we called the front desk they sent someone he couldn't do anything (though he tried) so he said he would let the front desk know so they could replace it. We left the hotel around 10 in the morning on Saturday.. didn't get back until 10:30 at night the TV was not fixed .. we waited till the next day Sunday they offered us the room next door and the TV didn't work in that room either!! Anyways even if front desk apologized we felt as if NOTHING was done at all to make our stay enjoyable. Too bad because the surrounding Cayala area is beautiful. I'd advised to anyone to NOT stay at Marriott in Cayala at all NOT WORTH IT!

We missed our plane connection because our flight was delayed and we could not arrive for our reservation; we advised the hotel we wouldn't make it. Even thought we had just made and paid for the reservation less than 24 hours earlier, and the hotel was not booked, the managers at first did not respond at all, but then would not offer a credit for a future night or any other consideration. They were completely unsympathetic and could not have cared less. It was entitled to not offer a credit, as the reservation was nonrefundable, but we have travelled and stayed at scores of hotels all over the world, and never once have had a problem like this with management when we have not been able to make a reservation due to circumstances indisputably beyond our control. Again, the hotel was within its rights, but there was no cost to it. They elected to employ a "gotcha" tack when, without any cost to them, they could have shown some dignity and graciousness and simply let us use the money we had paid about 18 hours earlier for a room at a later time. This maneuver was particularly rediculous and is bad for AC's business. Due to this experience, we will never again stay at this hotel, or another AC Marriott, and we well continue to advise all of our friends and business contacts of how we were treated. Had the hotel done the human thing and not stood on its "policy," they would have had very happy customers.

It was comfortable, clean and very well located and the staff made us felt welcomed as soon as we arrived. The hotel is very well situated at a very safe Guatemala City Zone. We did not feel unsafe at any moment. They also included omelets and any type of coffee in their breakfast buffet at no additional cost. They have also live music on level 6 where you can overview the city and have good view to the volcanoes surrounding the city.