Hotel in zona Estrella de David, Città del Guatemala

Abbiamo soggiornato qui durante gennaio 2021, il personale è molto bello e accogliente. Si consiglia di rimanere qui in Guatemala City, include la colazione e il prezzo è grande rispetto ad altre opzioni alberghiere.

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

Ho passato una notte con mio nipote, che aveva rotto la gamba in un collasso di moto, ci hanno trovato una stanza con due letti sul pavimento, la stanza era molto pulita e bella, andavamo all'aeroporto prima del collasso. Abbiamo finito di ricevere un Uber alle 4:30 AM per 28 Q. Ci sono voluti circa 5 minuti per l'arrivo di Uber e portarci all'ingresso dell'aeroporto. C'è anche un bel ristorante intorno all'angolo che serve buon cibo messicano e un grande hamburger chiamato Shucos y Chelas.

Rispetto alla rete ufficiale e Trip.com, sentite la prenotazione di Trip.com e la prenotazione di secondo. Il personale della reception è molto entusiasta e la stanza è molto pulita. L'unica cosa che dobbiamo fare è che la reception non è al primo piano al piano superiore.Siamo arrivati più di nove di notte, non c'è personale che possa aiutare a portare il bagaglio. La posizione appartiene al centro della città, è molto conveniente andare all'aeroporto. Il corridoio inferiore è la piazza della chiesa.Ci sono molti cibi dolci.Trova un posto aperto la sera, molto eccitante.

I stayed here in late Nov 2022, The hotel is very conveniently located very near to the GUA airport. If you travel light you can literally walk to it from the airport (~10min walk) but they do provide free shuttle service to/from the airport. It is located in a ”gated community” and the hotel itself has sufficient locks/security so i definitely felt peace of mind knowing my belongings were safe. The staff is extremely kind, helpful, and knowledgeable. The room I stayed in was a little on the smaller side, but it was than suitable for my needs. (Random note but I love a good shower I was actually really pleasantly surprised by the water pressure in the shower.) They also provide a free breakfast which was quite delicious and a great added perk. All in all this place is highly rated and for good reason. It exceeded my own expectations, I would definitely recommend staying there.

Viaggiati con il mio bambino, e hanno un'abitazione per bambini! Belle e nuove strutture, torneranno di nuovo

La prima volta in Guatemala. L'ho chiesto perché era un hotel, che chiamava un taxi vicino all'aeroporto, ma ho deciso di camminare perché non potevo rispondere prima.Sono arrivato circa 1.5km, ma quando l'ho notato la mattina, una person a era pericolosa e non dovrei andare al supermercato. Ho molte cose da sapere, perche'il capo mi ha insegnato, e sono felice di avere un buon capo.Grazie mille!

Grande luogo vibrazioni meravigliose. Il giovane che guarda il posto è molto bello e gentile mi piace davvero l'architettura del posto. Meno di un chilometro dall'aeroporto. Grate tariffe. Io tornerò in qualsiasi momento.

I've been a loyal customer, staying at this hotel on average twice a year for the past 25 years. Yes, that includes the period prior to the hotel being a Hilton. The last time I stayed I had an issue with the reception desk, but now it was worse. Turns out that I was ”upgraded” to a Jr. Suite, something I didn't want because most of the upgraded rooms face the loud highway. I explained that I preferred a garden facing room regardless of the upgrade, but they couldn't accommodate me because they had no availability of those rooms. So, I accepted the upgrade, but because the room wasn't ready, I left telling the front desk that I would be back later that night. I came back close to 9:00pm to find that indeed my room was facing the highway, but then the surprise...the room had no windows! Oh yes, there was glass where windows were supposed to be, but they were frosted or white. Needless to say, you couldn't see out and it felt like a cave! Well, it was late so I decide to go to sleep and deal with it in the morning. Morning came, I went to the front desk and told them how unhappy I was and that the room was unacceptable and that I wanted to leave given that they couldn't accommodate my request. Well, to my surprise they were going to charge me the penalty for checking out early. I explained that it was not my fault, that they should check with the manager. They then offered a room next to the elevator which I declined. Explaining that it was okay if they had no availability, and that I would just leave. No issue, those things happen and I would be back another time. I went back to the room to gather my bags came back to the front desk to check out and yes, the manager had said NO to my request to not charge the penalty so I had to pay the $25 plus tax. What a stupid move by the hotel, after 25 years, they had lost a client for $25. Amazing! Of course I will never stay at the hotel ever again and will do what I can to tell everyone my story.