From.K Hotel (Guangzhou Zhujiang New Town&Tiyu West Road Branch)

Le condizioni igieniche dell'hotel sono pessime quindi non voglio commentare oltre, era la prima volta che soggiornavo in un hotel e sono stato morso da uno scarafaggio. Alcuni sentimenti: 1. Check-in, il servizio della reception è cordiale e l'atteggiamento del servizio è buono 2. Quando si ordina da asporto, la consegna del robot è molto lenta. 3. Ho chiamato la reception per uccidere gli scarafaggi di notte, la risposta è stata rapida 4. Sono stato svegliato da una puntura di scarafaggio nel cuore della notte, ho acceso la luce e ho scoperto che c'erano tutti i tipi di scarafaggi, grandi e piccoli, che strisciavano per terra. 5. Quando un cliente incontra una cosa così brutta e disgustosa, l'hotel non fornisce nessun altro risarcimento se non il rimborso della tariffa della camera in base all'adeguamento di Ctrip. 6. In caso di problemi, dovresti sempre contattare la piattaforma. La risposta alla gestione dei reclami di Ctrip è tempestiva e il servizio clienti della piattaforma è professionale e ha un buon atteggiamento. Ho anche fatto un video e delle foto della mia mano morsa, ma il processo mi ha messo a disagio, quindi non lo pubblicherò più.

Very modern and clean rooms, we are all very glad that we’ve chosen and stayed in this hotel. The staffs are all very friendly and fast to react to all requests. Breakfast place are small with only a few tables, not a lot of choices but good enough for us. Will definitely comes back for our next trip. Keep up the good work!!

Great hotel for its price. The location is convenient with the price you pay, loads of restaurants and shopping mall in walking distance. Metro line is also walkable (although we call the cab most of the time). The baby stroller usage in metro is a a bit difficult as the exit near hotel has no elevator but from what i observed it’s very limited every station not just here. The staffs are super friendly and helpful although language can be small barrier. The only con for me is smoking odour at the corridor of our floor which why i put just 4 on cleanliness (not the room cleanliness)

Overall its an excellent stay, great location, clean and have 5 star service, we were served by lesley, she is so welcoming and nice. Really an amazing experience.

Booked this for my dad and he told me to remember voting for the hotel. Thank you for the good service and support to him during his stay!

Hotel location is very good, close to metro station, and quite a lot of restaurants nearby. Staff is quite nice. Room is pretty clean.

The staff are super friendly.They go out of their way to make your stay memorable.The breakfast has high quality food to satisfy your cravings.The location is great A nice scenic walk would take you to the museum,to the opera house, or the Canton Tower Overall a great stay.

The room we were first allocated smelt of cigarets and they upgraded us to a bigger room. Was very impressed with their snacks, had fruit for the kids and noodles for when you were hungry at night too. Also, my wife’s period came and they had a supply of pads for emergencies. Very handy!

Ｌesley who could speak English was so kind when I was in trouble.