Recensioni su Lavande Hotel (Guangzhou Panyu wildlife world store)
Lavande Hotel (Guangzhou Panyu wildlife world store)
No.595 Dashi Section of No.105 National Highway, Panyu District, Guangzhou, Guangdong, ChinaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
4.5/5
Buono
3096 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione4.5
Strutture e servizi4.5
Servizio4.6
Pulizia4.5
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Recensioni positive(2931)
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Posizione conveniente(843)
Posizione ideale(370)
Camere ampie(228)
Reception gentilissima(224)
Ideale per bambini(130)
Insonorizzazione mediocre(111)
Parcheggio comodo(83)
Ottimi articoli per l'igiene personale(40)
Recensioni negative(165)
Maggie Hoo
Camera per famiglie
Soggiorno: feb 2025
Lavoro
5 recensione
3.7/5
Pubblicata: 14 mar 2025
Look kinda different from the photos given. Hotel lobby toilet is dirty, and old. Only good thing is the location is great near to mall and restaurants
Traduci
Risposta dalla struttura: 尊敬的客人:您好!非常感謝您選擇我們酒店並留下寶貴的反饋。很遺憾酒店實際情況與照片有出入,給您帶來了心理落差,大堂廁所的臟、舊問題更是讓您的體驗大打折扣,在此我們向您真誠致歉。我們深知廁所衞生是酒店服務的重要一環,目前已安排專人對大堂廁所進行全面深度清潔與維護,後續也會加強日常巡查頻率,確保始終保持整潔狀態。對於酒店外觀與照片不符的問題,我們會重新審視宣傳資料,及時更新,保證展示內容真實反映酒店實際風貌。很高興酒店靠近購物中心和餐廳的優越位置得到了您的認可,這確實為住客的生活帶來諸多便利。我們會努力改進不足,在保持位置優勢的同時,提升硬件設施與服務水平,期待下次能為您提供更優質、更符合您期待的入住體驗,讓您擁有滿意的下榻感受。再次感謝您的直言,期待您的再次光臨!
Utente ospite
Camera Deluxe matrimoniale
Soggiorno: lug 2024
Solo
7 recensione
1.0/5
Pubblicata: 29 ago 2024
Do not stay here! Thia hotel shares the building with a karaoke bar (KTV). The thumping bass stopped around 3AM, but the room's window didn't close very well, so I could hear every small sound in the parking lot. In the end, I slept only 4-5 hours, and I had to sleep in the bathroom, because it was quieter 😂
I asked the front counter person if there was a quieter room, and he said mine was already the quietest. I think he was right. I can't even imagine how terrible it must have been in the other rooms 😅
The front counter people were nice, though! :)
Traduci
Risposta dalla struttura: Dear guest, thank you very much for your recognition of our hotel reception service. We apologize for any noise problems you may have experienced during your stay. We will consult with the bar as soon as possible to put in place better soundproofing measures to ensure a quieter stay for future guests. At the same time, we will also check the tightness of the room Windows and carry out necessary repairs and improvements. Thank you again for your feedback and understanding, and we look forward to your next visit to give us a chance to provide you with a better experience.
D Rante
Camera Superior Boutique (2 letti)
Soggiorno: nov 2024
Famiglia
5 recensione
4.0/5
Molto buono
Pubblicata: 18 dic 2024
Ok place to stay if you are traveling around or if you are there to visit the Safari. The location is placed around next to the Safari park and to the highway. Check-in was easy and so was checkout. Some of the facilities was not at par but for the price it had most of it right. Good place to stay for a night or 2.
Breakfast was Chinese style and complimentary.
Traduci
Risposta dalla struttura: Dear guest,Thank you very much for taking the precious time to write such a thoughtful review for us! We are sincerely delighted to know that the location of our hotel has brought convenience to your trip and that you are satisfied with the check-in and check-out processes. Regarding the issue of some facilities you mentioned, we have taken note of it and will arrange for improvement and perfection as soon as possible, striving to provide a better accommodation experience for every guest in the future. We are very glad that the Chinese breakfast suits your taste. We also look forward to becoming your top choice of accommodation again when you visit the safari park or travel around the area next time, creating a more perfect accommodation memory for you!
Utente ospite
Camera Superior Boutique (letto matrimoniale)
Soggiorno: ott 2024
Solo
2 recensione
5.0/5
Eccezionale
Pubblicata: 7 nov 2024
Friendly staff and easy access to Chimelong shuttle from the adjacent hotel
Traduci
Risposta dalla struttura: 感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務!
SG ATan
Camera per famiglie
Soggiorno: nov 2023
Famiglia
1 recensione
3.5/5
Pubblicata: 10 dic 2023
Hotel is very closed to Chimelong Safari. Just next to it.
Nearby 5-7 mins walk is a mall with many shops, supermarket and restaurants.
Hotel is rather old. Sound proofing is not very good. Basic cleanliness is fine. But if you are not fussy, is an acceptable hotel for the price.
Traduci
Risposta dalla struttura: Thank you for your stayand comments, very sorryto bring unpleasantexperience to your stayXiaofeng will be careful tocorrect the shortcomingsand deficiencies, hopethat you can chooseXiaofeng home againexperience the change ofXiaofeng, looking forwardto your visit again.
Utente anonimo
Camera Deluxe (2 letti)
Soggiorno: mar 2023
Famiglia
10 recensione
2.2/5
Pubblicata: 19 apr 2023
The hotel is located with a walking distance to Chime Long safari park which is convenient for family visitors. However, the room condition is not meeting the basic requirement. My room’s has a big area where the wallpaper has been ripped off showing the mouldy wall. The bed and pillow were not comfortable. The room was not well cleaned with dust. During the night, the noise from disco club located downstairs has significantly disturbed our family although I have requested a quiet room when I checked in with reception. I will not come back again.
Traduci
Risposta dalla struttura: First of all, thank you for giving Xiaofeng a comment during your busy schedule. Seeing that your parents gave Xiaofeng a bad review, Xiaofeng felt extremely uncomfortable. Regarding the health problems feedback from your parents, Xiaofeng will also strengthen rounds and do a good job in rectification. Regarding the noise problem, Xiaofeng has provided sound-proof earplugs at the front desk here. You can call the front desk to inform about the noise problem. Xiaofeng will immediately feedback to the bar to turn down the volume. I'm sorry to make my parents have an unpleasant check-in experience, and I hope that you can give Xiaofeng a chance to rectify it. I wish you a happy life.
Utente anonimo
Camera Superior Boutique (2 letti)
Soggiorno: giu 2023
Famiglia
5.0/5
Eccezionale
Pubblicata: 4 ago 2023
mmmmm
Traduci
Risposta dalla struttura: 我們在季節裏默默地走着,城市與城市讓一條條航線連得很近,朋友像棋子一樣散落在各地,所以收到這些字裡行間的讚美,是意料之中也是意料之外的驚喜,好像晨間的甘露,讓人心曠神怡,充滿了前行的力量,為親愛的送去一份炙熱的真誠,感謝您,期待與您同行。
Risposta dalla struttura: 非常感謝您選擇我們酒店並留下如此貼心的評價!得知您對停車場的便利性、酒店與野生動物園北門的近距以及房間升級服務都十分滿意,我們由衷地開心,小朋友能在親子房的小帳篷裏收穫快樂,更是給我們帶來了滿滿的成就感。關於晚上隔壁酒吧傳來的音樂聲,給您帶來了些許困擾,我們深表歉意。我們會積極與隔壁溝通協調,儘量控制音量,減少對客人的影響。期待您的再次光臨,我們一定為您和家人準備更完美的住宿體驗,讓每一次入住都充滿温馨與舒適 。
Risposta dalla struttura: 尊敬的客人,您好!非常感謝您選擇入住我們酒店並用心分享您的入住體驗!得知您對酒店的地理位置、停車場便利性以及房間舒適度感到滿意,我們倍感榮幸,這也為我們的團隊注入了更多動力。酒店緊鄰長隆野生動物園北門入口,始終致力於為家庭遊客提供“近在咫尺”的便捷體驗,您提到的停車場優勢和地鐵接駁便利性,正是我們為提升自駕與自由行客人體驗而設計的貼心細節。未來我們會繼續保持設施維護,並進一步豐富周邊遊玩指南等服務,助力您輕鬆規劃行程。關於您提及的自助餐選擇,我們已記錄您的反饋,後續將結合季節與客羣需求優化餐品搭配,為您(及更多家庭客人)創造更愉悦的用餐體驗。您的認可與建議是我們最珍貴的禮物,誠摯期待您與家人再次光臨,繼續感受我們的用心與進步!若您有特別需求或旅行計劃,歡迎隨時與我們聯繫,我們將全力為您定製專屬體驗。祝您和家人旅途常伴歡笑,生活美滿順意!
Risposta dalla struttura: 尊敬的客人:您好!首先,我們衷心感謝您選擇入住我們酒店,並對給您帶來的不愉快體驗深表歉意。關於為您更換房間一事,我們當時確實是希望能為您提供一個更安靜舒適的休息環境,出發點是好的,但沒有提前和您充分溝通好,這是我們工作的失誤。得知房間存在噪音問題後,我們本應該更加謹慎地處理,沒有及時將該房間從網上渠道下架,給您造成了困擾,實在萬分抱歉。我們非常理解您當天抵達後時間有限,沒能讓您有更多選擇,這讓我們十分愧疚 。酒店位於長隆附近,位置便利是我們的一大優勢,我們也希望能為每一位像您這樣的客人提供優質的服務和舒適的住宿體驗。為彌補此次給您帶來的遺憾,如果您下次有入住需求,我們將精心為您安排安靜且滿意的房間。再次感謝您的反饋,期待能有機會再次為您服務,給您帶來截然不同的體驗。
Risposta dalla struttura: 尊敬的客人下午好,首先,衷心感謝您選擇入住我們酒店並給予寶貴的反饋。對於此次未能讓您滿意,我們深感愧疚並向您致以最誠摯的歉意。您所提到的衞生和服務問題,我們已嚴肅對待並立即展開全面整改。針對客房清潔不徹底的情況,我們已加強對客房員工的培訓與監督,確保每一間客房都達到高標準的衞生要求。對於服務意識淡薄的問題,我們會重新進行員工服務培訓,着重強調及時響應和解決客人問題的重要性,並建立更有效的問題反饋機制,保證客人的每一個意見都能得到妥善處理和跟進。關於二維碼未及時通過的問題,我們會徹查原因並優化流程,確保今後能夠迅速與客人取得聯繫,聆聽客人的心聲。我們深知這次的體驗讓您失望,但請相信我們有決心和能力做出改變,期待您未來再次入住,檢驗我們的改進成果,給我們一個重新為您服務的機會。