Utente ospite
14 settembre 2024
Nice hotel, grounds are lovely and staff are all pleasant and helpful, however we did have some issues, firstly my partner was trying to contact someone from the spa for several days with no answer and promises of a call back once he got through to someone but never received the call back until the day before our visit. He was trying to arrange a couples message in the same room which they eventually said they could accommodate so it was made very clear from the go this is what we were requesting. My partner spoke to chris on reception who was lovely and very helpful once we arrived at the hotel he apologised for all the inconvenience and upgraded our room which we were happy with. The room was really comfortable and clean with a gorgeous view. I think the food from the bar menu is a little over priced for what you get but it was very nice and also the restaurant in the evening was nice food and great service The breakfast was lovely and staff couldn't do enough for you in the restaurant At the time of our spa treatments we went into the spa filled our forms out at reception spent around 20 minutes in the pool and then was called for our massages, a younger girl took me into a beauty room where there were two message beds ready and began my massage whilst my partner was still in the changing rooms, I asked her could she wait as we are booked in together she then went and checked on my partner and said he was in the other room and fine with the set up. I had my hot stones massage which was lovely and relaxing. When I came out my partner was 2 minutes behind me and wasn't happy I told him the young girl had come to check on him and he said nobody asked him or told him what was going on, neither of us understood why one of the massage therapist a tall foreign lady with blonde hair would take my partner into a single room when both therapists were available and my room was set up for a couples massage??? He had requested this days before via email and on the phone several times to this particular therapist and she ignored what we wanted but agreed over the phone. We wasn't given any ropes and only a small hand towel to dry ourselves so we was freezing when we came out. This spoilt the experience for us. Overall the spa needs improvement it is dis organised and not relaxing when requests are not met. The hotel over all is nice very quiet but having been to many of these spa hotels in the lakes it's not one I would recommend for the price per night unfortunately, there are nicer hotels in the lakes I'd rather visit again.
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