Grand Bay Suites

Just returned from this property! We stayed from the 26th Jan, and lasted two nights of a one week booking. Unless you like cockroaches, prepared to accept staying in a property which is tired and run down, and poorly maintained, avoid at all costs. We booked for a week, and had to leave after the second night as previously mentioned. The pictures are out of date, and probably taken using a magic wand! Because it doesn’t look like that now. Four cockroaches, cooker only had one ring working, toilet seat broken, very flimsy. Couldn’t open the shower door because it was catching on the floor, bed was extremely uncomfortable, quilt not big enough for the bed, so constantly fighting for cover. Only 3 coat hangers to start with, also the window in the bathroom was broken, so you couldn’t close it to stop insects coming in. The air conditioning leaked water onto the floor, the lounge furniture had rips in it, basically need I say more!! I contacted my agent to request a refund once arrived home, but basically the hotel denied there was any problem, and actually blamed me for the toilet seat!! With reference to the 4 cockroaches, they replied by saying they offered me bug spray, which they did. That was just in 48hrs. We was on a ground floor apartment, they offered a replacement, but accepted that we’d had enough, and needed to move on. The only positive thing I can say about this property is the staff, with the exception of the day manager who just sat around all day on his phone. Especially the guy who booked us in on the day we arrived, only to find out he was the maintenance guy on a following day, he was very helpful. When we left, the manager was really only concerned about what review we would leave. Fortunately we have stayed in Mauritius a number of times, and was able to find new accommodation pretty quickly. We booked through Agoda, no help or support at all. You decide if you want to take a chance!

The staff were all very polite, friendly and helpful! The apartment was clean and well equipped and the bed was huge! Lovely pool and surrounding gardens that were all well maintained. The birds were beautiful and visited us a breakfast time! Saturday nights were lively due to a nearby nightclub but that added excitement to our visit! The bus stop was nearby for visiting other areas and bus fares very cheap! The supermarket next door was well stocked, good for food, sweets and insect repellent! Thank you Ram and all the staff for welcoming us, offering advice on trips and making our stay memorable! We loved the whole Mauritian experience even though the mosquitos loved us too!

We had great fun at the Hotel 🥰 Great customer service from Christabelle, Julietta & Patrick Amazing ambiance 😊 Nice swimming pool 💯 Husband birthday celebration 🥳🥳🥳 & Thank you Chef for the nice & yummy cake 🎂🥰🥰🥰 We recommend 😇😇

The place is located near the beach the service from the staff was excellent. Mr Ram the manager was very friendly and helpful. The room was really good it was nice and clean and I would recommend that you consider trying this place out.

Well situated in Grand Baie, close to la Cuvette public beach and to convince store (next door). Bus stop just outside and Pereberre is 2 minutes ride. We stayed here several times, in 2013, 2017 and 2022. Staff friendly. However during our last visit we noticed the place needs a serious refurbishment both inside the rooms and outside in the garden. Until then we will stay elsewhere.