Recensioni su Barceló Granada Congress

Risposta dalla struttura: Dear Guest, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Blázquez RodríguezGuest Experience Manager

Risposta dalla struttura: Dear Guest,Thank you for sharing your feedback regarding your experience at our hotel. We regret that certain aspects of your stay did not meet your expectations.Regarding our location, while we are not situated directly near the Alhambra, our team is always ready to provide information about the best transportation options to help you access the city’s main attractions conveniently.As for the check-in process, we understand it may seem lengthy, but we adhere to local regulations and legal requirements to ensure a secure and proper registration. We strive to make this process as smooth as possible and appreciate your patience and understanding.We hope to have the opportunity to welcome you again and provide you with a more satisfying experience in the future. Should you choose to return, please feel free to contact us directly so we can assist with every detail of your next visit.Best regards,Alicia GarcíaGuest Experience ManagerHotel Barceló Granada Congress

Risposta dalla struttura: Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at the Hotel Barceló Granada Congress. We deeply regret the inconvenience you experienced due to the unexpected hot water issue during your stay. Please accept our sincerest apologies for the inconvenience and frustration this situation may have caused you. We understand the importance of a comfortable and enjoyable stay for our guests, and it is disheartening to hear that we fell short of meeting your expectations in this regard. We apologize for the delay in resolving the hot water issue and any miscommunication or lack of assistance you encountered from our reception staff. Rest assured that we take your feedback seriously, and we will address these concerns with our team to ensure that similar incidents do not occur in the future. Regarding your concerns about changing rooms promptly, we completely understand your frustration and agree that it is our responsibility to provide alternative accommodations as quickly as possible when faced with such situations. We apologize for any inconvenience caused by the delay in addressing this matter and for any perception of discrimination. Please be assured that we treat all our guests with the utmost respect and do not tolerate any form of discrimination. As for the condition of our facilities, we sincerely apologize for any issues you encountered with the broken sink faucet. Our maintenance team is actively working to address and resolve any maintenance issues to ensure the comfort and satisfaction of our guests. Once again, we apologize for the inconvenience you experienced and appreciate your understanding and patience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that reflects the high standards we strive to maintain. Sincerely, Noelia Blázquez Rodríguez Guest Experience Manager

Risposta dalla struttura: Estimado huésped,En primer lugar, nos gustaría expresarle nuestro más sincero agradecimiento por su confianza y lealtad y por elegir nuestro hotel Barceló Granada Congress una vez más.Es muy gratificante leer que seguimos cumpliendo sus deseos y necesidades cada vez que nos visita.Le esperamos en su próxima visita para ofrecer otra fantástica estancia.Atentamente,Noelia Blázquez RodríguezGuest Experience Manager