Hotel Darío

We had a pre-made, pre-paid reservation at this hotel which was, apparently, a 4 or 5-star hotel, not to mention we were to spend the new year's eve here. We had to pay extra for extra services and were to stay for 4 nights. We made a Panama-Costa Rica-Nicaragua trip and until this accommodation we weren't disappointed. When we got there the staff told us that all the good rooms we paid extra to have were given away and we had to stay in an appendix across the street... that was terrible. The next day we complained to the owner who said the rooms have been booked through online sites so he couldn't do anything for us even though we paid extra to have the best service. We were a big group, we were separated, some of us in the appendix, some in the actual hotel. We attended the new year's party and had meals there, but the rooms we got, around 20 of us, were the worst I have ever seen considering the money and reputation of this hotel. They were dirty, had bugs, were very small, no place for our luggage, no attention to details... nothing. They looked like old apartment rooms, and like no one had visited in a long time. IT WAS AWFUL. I cried when I saw the room, especially since we expected good services for the money we paid. I hope the owner learned something and won't sell twice the rooms and then offer some random appendix that was.... purely horrific.

Très bel hôtel, au cœur de Granada. L’accueil du personnel de la réception est exceptionnel de gentillesse et de sympathie. Un cocktail de bienvenue très bien confectionné nous a été servi. L’hôtel est magnifique avec ses patios intérieurs, fontaines, œuvres d’art, etc. La chambre est spacieuse, confortable et silencieuse. Le petit déjeuner, autour du patio intérieur, a été un moment divin (bon café, aliments de très bonne qualité)! Le personnel est aux petits soins! Une adresse à retenir!