Hotel in zona Sénancole, Gordes

Questo hotel è molto interessante. L'auto si è aperta alla porta, cioè non riesco a trovare la porta, non riesco a vedere nessuno, e la navigazione mostra che è qui. Trovamo ripetutamente, l'auto si avvicina lentamente alla porta, e la porta si è aperta lentamente automaticamente.Dopo aver entrato, c'era un'auto piena di lusso, che ha reso la gente conosciuta come ”bassa pressione”.

Una delle migliori località che abbiamo soggiornato a Provence! Eravamo in una bella Suite con la nostra piscina. La proprietà è bella, tranquilla, pulita e confortevole. Non ci siamo mai sentiti ”crowded” perché hanno un numero limitato di camere. I servizi spa erano molto buoni e il spa stesso era molto piacevole. Mangiamo una volta sulla proprietà al Le Café de la Fontaine, che è stato eccellente! Molto consiglia questo posto! Se hai tempo, sii sicuro di rimanere lì almeno tre giorni o più. Mi ringrazierai più tardi.

We stayed on Saturday and Sunday nights at the hotel. 1. Location and views are absolutely stunning especially on a sunny day. 2. One of the Hotel’s restaurant turned us away at 8 pm on Saturday night saying they were fully booked. Every hotel of this calibre always retains tables for hotel guests hence this was bad service. Plus at check in on the same morning the receptionist did not say that it was advisable to book the restaurants in advance. It was clear that there were empty tables in the restaurant at the time plus numerous non-resident guests. We bumped into the hotel manager and gave our feedback. We ended up eating at the bar. The food was ok. 3. We had lunch at Cipressa restaurant next to the pool which is so lovely. Pity that this restaurant only opens from 12-3pm! Many guests with families would prefer to dine here in the evening in summer months. This is by far the best restaurant in the hotel. 4. The outdoor pool which is the biggest draw of this hotel was closed on Sunday due to rain. We were out and as the rain stopped around 4 pm and sun came out we rushed back to the hotel to enjoy the evening by the pool. Sadly the hotel didn’t bother to open up the pool and bar and the facilities were locked. We saw a few people rushing out of their rooms in costumes to the pool only to be disappointed. There was no staff present to explain why the hotel didn’t bother to open up the outdoor pool. Again disappointing service for a hotel of this level. 5. We hired a smart car from the hotel and this was useful. The hotel is literally in the middle of nowhere and quoted €50 for a ride to a restaurant which was 5 minutes by road. Hence hire your own car! 6. We used the spa and booked massages. Massages were good. Indoor pool was barely used as no one wanted to be indoors in the basement. 7. We had a disappointing incident whereby housekeeping left a dirty towel which we discovered as we opened it before a shower ( photo below). We showed the photo on check-out and staff did apologise but that’s about it. 8. Some staff were good but some quite surly and stiff like the spa receptionist. 9. There is a real contrast to the ambience on Saturday night when place was buzzing due to non resident guests compared to Sunday night when the place was literally dead. A few guests were walking around on Sunday evening trying to find some atmosphere. We ended up going out for dinner to a lovely local restaurant. 10. Worth knowing for families that there isn’t a door between the bedroom and bathroom. Maybe some rooms do offer it but ours didn’t. Overall a mixed experience and a bit deflating considering it is part of Relais & Chateax. There is so much potential in this place which needs to be tapped into.

This is a beautiful hotel that unfortunately falls far short. It is eye watering to stay here and we booked it as a really lovely treat. The service was terrible. The front desk got the check in time wrong and we couldn’t access our room when we arrived, there was 0 service around the pool despite being told you could order a drink there. I had to go into the hotel to find someone, and the person I was directed to to order from didn’t know the drinks menu in either English or in French so it was a nightmare trying to order anything and the poor girl seemed completely put on the spot by the front desk. The breakfast is far too expensive for what is a serve yourself buffet (it cost over €40 for 2 people to have a coffee and a croissant). We left our pool towels in our room when we checked out only to be told we had to go and get them and that for some unknown reason they couldn’t just be sent to the laundry with the rest of the items up there. It took 20 minutes to check out as there was only one member of staff at the desk. The carpark (which is €15 a day) is barely accessible due to a ramp that almost takes the front off of your car. We have a VW camper so if you have anything that sits lower you won’t get it in the carpark. It cost over €300 to stay here for one night and we didn’t feel like the stay came close to any sort of value. The only good thing about it was the pool is lovely and so was the room. Honestly, book somewhere else where you’ll get value for money.

The previous reviews aren't wrong! Our room was great - bigger than we expect in France - and very comfortable. The wonderful woman on reception was brilliant and helped us book a table in the only restaurant open on a Sunday night in Carpentras (it was a great meal, by the way!) The garage is secure and is, it must be said, a couple of minutes' walk away. But there is a little driveway at the front of the hotel so you can load/unload with ease. I was just glad to have secure parking! Breakfast was good, with plenty of choice and a calm atmosphere. All in all, a good choice if you're stayingg in Carpentras!