Riu Hotel Astoria

Superior place for a holiday! Excellent accommodation, brand new hotel with spacious designer room! Hygiene is top level! Few restaurants with delicious food and large range of products for every taste. Staff is very friendly and you can reserve full 24hour assistance! Best experience I ever had i Golden Sands! Highly recommend!

Everything was superlative as always. We have been coming here for 3 years consecutive a few times a year and have never left disappointed! Everything is superlative from the food to the accommodation and the beach, a special hotel!

I have been guest of Astoria Hotel 3 times so far. The rooms are very cozy and spacious, with amazing views and I had the chance to welcome the sunrise from my bed! Daily quality cleaning, new big bed with fine linen, soft and cozy. I love that one can choose its pillow. The bathrooms are all new and huge! Rich variety of food, tasty and more than enough. It is the perfect place for vacation and business events as there are 2 small conference rooms and one multifunctional huge conference room with in-built stage. The staff is always helpful and they did go the extra mile to make the stay of our group unforgettable!

I've been to Astoria 3 times this summer! Once with friends and twice with mom. The hotel is simply my favorite from Golden Sands, the rooms are big, clean and I always had a fantastic view over the sea! The food at the Italian Restaurant is delicios and I love the fruit selection as well, many exotic options. I will sure be back next summer!

We stay there for a week,very nice hotel,private beach,very clean,good food,they deserve 5 stars not 4 for everything,it is a good choice for vacantion! Almost forgot,Nadia or Natalia from reception VERY PROFESSIONAL!

This is a gorgeous hotel, with professional personnel and extraordinary options for leisure. The room is great, the view is spectacular and everything is clean. Food is various, it has japanese, Italian and European restaurants, very stylish. Experience is great!

All inclusive resort. Great staff. Excellent food, plenty of choices. Recommended for families, but not only. Very large rooms, amazing view. Second year coming. Excellent amenities. Probably best choice in Golden Sands.

This hotel might be a good option for people that may not have seen a quality hotel or have very low standards but if you travel often, this hotel is more than a disappoin**ent and nothing that it promises to be. Simply read the negative comments that this hotel already has across different review sites, which describe the hotel in its honesty. Do not book this - my only advice. ** Anything mentioned in this review, is already mentioned by other people historically in the reviews of this hotel. Yet, the hotel “management” will argue this being incorrect and that there is nothing wrong with their hotel or “management”, rather than actually caring about feedback, what a hotel should actually be doing. 1. The hotel sells rooms that don’t exist in reality. When mentioned to the hotel “management” they turn the wording of descriptions in their favor, while completely lying. What you paid for, is not what you get. On top of that, the hotel pushes customers to book through their website, rather than ***********, as they are very aware of their gap between their descriptions and the reality and they do not want you to have the option to reach out for support from ***********, instead they prefer to not do anything and refuse compensation. 2. The hotel is dirty. From the plates in the restaurant, to having animals in the pool area. Disgusting and unhygienic and a health and safety hazard. You may find animals in your food too. 3. Being splashed on with hot oil in the restaurant is a normality and something that the relationships manager, Mr Kostadin Yordanov, describes with his non-existent medical degree as “I can’t see a burn with my eyes, so it doesn’t matter”. In fact, the hotel relationships manager, is unable to provide what the guest pays for, as per their website selling points, and is utterly unhelpful and unskillful in any management aspect. It’s quite a joke to have this guy represent a hotel. 4. The employees across the reception, to management have a general attitude to not helping, not explaining things and simply lying for their own favor. They look so unhappy, never smile - not something you want to see on your holiday. From the moment you check in, there is 0 positive attitude from any of the front desk employees. Especially to mention here is Ms Plamena Penkova that is rude on another level and really doesn’t have any soft skills that would qualify her in any way to work in hospitality. It’s a shame that such a person represents the hotel in such a bad light and that in front of the general manager, which clearly shows that it’s absolutely normal behavior in this hotel. 5. If you want to eat in the themed restaurants, that the hotel sells so very highly, you have to queue at a random time of 3PM for a hope to get a reservation with many other people. Otherwise you eat in the main buffet restaurant that is more like a war zone with 10 minute queues for coffee or water. To mention here is also that the food is every single day t

AVOID**AVOID** I DON'T RECOMMEND coming to this hotel, the customer service is missing, the food is terrible nothing to choose from and not enough , you will find yourself standing at the line for some fried chicken and the drinks are all cheap and nasty, at the beach you will find that is NOT a lot of space , you will have to woke up at 5 to get a seat, I regret coming to this hotel the price paid doesn't justify the quality offered. **Avoid**Avoid