The Journey Hotel

Accommodating establishment. Even as i arrived past midnight, they had their security stand in to check us in. Just need to get ahold of them in advance.

The Jour’ney Hotel Penang is a complete nightmare. Was told ALL the guest rooms are out of electricity (meaning no light and air con) when I returned to the hotel on 21 June 2023. The restaurants nearby (as well as the hotel reception located on the ground floor) were completely fine with Air Con and light making me suspicious of their claims that it’s a national power company problem. Anyway, the receptionist couldn’t tell us when the power failure can be fixed and we were encouraged to go out while they try to tackle the issue. All the guests had no choice but to comply and we were forced to look at other alternative options (as some rooms don’t even have windows). When I eventually got back into the room, I called the reception to try and fix the shower, there was no English speaker and they sent a security guard who can’t speak English to my room to try fix the shower, bearing in mind I am a single female traveller and that was late at night! Other than a penalty for checkout after 12pm, they charge a RM100 if you lose your key card (which won’t work the following day despite effort to reactivate that). Manager Kessie is extremely rude and offer no apologies when I complained at the counter about not being able to return to the hotel during the power outage and the key card failure in the morning of 22 June 2023. I didn’t tell her about the noise and the thin walls as I know she wouldn’t care. I have travelled to Penang many times and never had I encountered a power failure. There are a lot of affordable hotel options around the area and I am taking the time to write the review urging you to stay away from the Journey Hotel because I don’t want you to risk ruining your holiday like I did.