Recensioni su Le Vert Boutique Hotel

Risposta dalla struttura: Dear Zjoon,Thank you for taking the time to share your feedback with us. We are delighted to hear that our location in Gohtong Jaya meets your needs perfectly and that you have enjoyed a consistently positive experience with us over your multiple visits.We also appreciate you bringing the issue with the bedsheets to our attention. It’s great to know that our team was able to promptly address the concern by replacing the sheets with new ones.Your continued support means a lot to us, and we look forward to welcoming you back on your next visit.

Risposta dalla struttura: Dear Valued Guest,Thank you for your wonderful feedback and for choosing Le Vert Hotel time and again. We are delighted to hear that our peaceful setting away from the crowds at Genting Highlands, along with the excellent selection of local dining options, convenient stores, and petrol station, makes us your top choice.Your continued support means a great deal to us, and we look forward to welcoming you back for another memorable stay.

Risposta dalla struttura: Dear Winson,Thank you for taking the time to share your feedback. We regret that your recent experience did not meet your expectations, and we appreciate the opportunity to clarify the pricing details.Please allow me to explain that the difference in the quoted amount is due to the inclusion of two mandatory taxes:Malaysian Tourism Tax: This tax of RM10 per room per night is applicable to all non-Malaysian citizens.Sustainability Tax (State Government of Pahang): This tax of RM3 per room per night is collected from every guest, regardless of nationality.These taxes are imposed by local authorities and are collected by our hotel on their behalf. We strive to maintain transparency in our pricing and regret any confusion that may have arisen.Additionally, we are sorry to hear that the room did not appear as expected compared to the photos. We take guest feedback seriously and are continuously working to ensure that our promotional materials accurately reflect the accommodations we offer.Thank you again for your comments. We value your patronage and hope to have the opportunity to serve you better in the future. Should you have any further questions or wish to discuss this matter further, please do not hesitate to contact us.

Risposta dalla struttura: Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found our location convenient for travelers with their own transportation. It's great to know that your check-in process was smooth and that you appreciated the early check-in opportunity.We’re delighted to hear you'll choose us again for your next visit to Genting Highlands. We look forward to welcoming you back and making your future stays just as enjoyable!

Risposta dalla struttura: Dear Value Guest,Thank you for your feedback, and we sincerely apologize for the issues you experienced during your stay. We take cleanliness very seriously and will address the concerns you raised with our housekeeping team to ensure this doesn't happen again. We are glad to hear that you appreciated the amenities and the smooth check-in/out process. We hope to provide you with a better experience in the future.(The Management)

Risposta dalla struttura: Thank you for your heartwarming review and for choosing Le Verts Genting Highlands for your getaway. We’re absolutely delighted to hear about your wonderful experience with us!It brings us great joy to know you enjoyed our luxurious decor, comfortable and clean rooms, and the friendly service provided by our team. We aim to create a relaxing and memorable experience for all our guests, and your kind words are a testament to our efforts.The cool Genting weather and your mention of the steamed chestnuts and sweet potatoes add such a cozy touch to your experience—it’s little moments like these that make a trip special! We’re also thrilled you found the food options around the area satisfying and delicious.We truly appreciate your recommendation and look forward to welcoming you and your husband back for another serene and memorable stay.

Risposta dalla struttura: Dear Ninky Tay,Thank you for your great feedback! We are glad you enjoyed the clean room and convenient location. It's fantastic to hear that you found the nearby food courts and shops convenient. We understand that parking charges can be an inconvenience, and we appreciate your understanding. We look forward to welcoming you back for your future holidays! (The Management)

Risposta dalla struttura: Thank you for your kind review! We’re glad to hear that our convenient location, nearby shops, and ease of finding breakfast added to your experience. We’re also delighted that our service team made a positive impression on you.We look forward to welcoming you back for another enjoyable stay in the future!

Risposta dalla struttura: Dear Value Guest,Thank you for your positive feedback! We're glad to hear that you enjoyed the parking facility and that our night shift staff made a good impression. We’ll be sure to pass on your kind words to her. We look forward to welcoming you back soon! (The Management)

Risposta dalla struttura: Thank you for bringing these issues to our attention. We sincerely apologize for the discrepancies between the room you booked and the one you received, as well as for the missing hairdryer and cleanliness concerns you experienced. Your feedback is important to us, and we will immediately address these matters with our housekeeping team to ensure that all rooms are properly maintained and match the descriptions accurately.We truly value your comments and will work to improve our services. We hope to have the opportunity to welcome you back for a much better experience in the future.