Recensioni su Resorts World Genting - Highlands Hotel

The room little bit small, but clean, the kids enjoys the holiday

Close proximity to ****** and well maintained.

Formerly called - Maxims Hotel, and now renamed to Highlands Hotel. I revisit this property (as no much choice left for 4-5 star hotels in Resorts World Genting, at this point of time), and what does impressed me is the check-in process. I remembered previous check in usually took long and not well organized, front desk staffs not attentive, kind of messy but this time, they impressed me. When I reached the lobby, I was greeted by a front desk staff, escorted you to the sitting areas meanwhile prepare the check in procedures. The staffs are more attentive to guests arrival experience now and you can never felt being left out (like last time). While room is well maintained, clean, and welcome fruits and mask provided too (last time no welcome fruits though!) Overall, service quality is improved and keep it up, Highlands Hotel.

酒店房間很乾凈，設施齊全。離First World商業街有點距離。

假期人多，前台耐心解釋，並妥善安排等待期間的下午茶，並及時通知房態。房間有小公仔贈品，孩子比較喜歡。

雲頂最好的酒店 再次入住 依舊優秀 下次還會選擇

可在e18hteen餐廳享用2人份早餐套餐

房間乾淨明亮，高檔！

The room is not very pleasant, there is a musty smell from the corridor all the way to room, even the kid says so. There is litter on the floor. Room looks dated. The mattress spring is really spoilt. The bedsheets are not put properly as a hotel should. The hair dryer is hidden under the table top and plug hidden on another compartment, the operator should advise over the phone instead of getting housekeeping over. The fridge was faulty. Hmmmm this is not very welcoming for a supposedly good hotel.

Hotel overall is fine in terms cleanliness, staff manners and outlook. The only thing people are smoking everywhere, which includes inside the common area. That’s very terrible! Control very bad! It’s not the first seen people smoking inside this hotel. other areas also same!

Found my way to Resort Hotel as the God of Fortune welcomes me. My wife went to check in. I saw a poster showing shuttle bus timing between the hotels and to the bus terminal. Then soon we took the lift up to 10th floor. Nothing fancy. The TV was small but we didn’t use it except turning it on the first night to see what was available. The place was mostly cold enough. There was no aircon. Not that we needed any. We turned off the fan during the stay. There were towels in the toilet but we had to bring our own toothbrushes. Found a hairdryer which was useful to dry our clothes a bit.

1) Staff only has one stock excuse "I'm sorry, we do not provide that XXXX" Excuse me, I have 3 rooms booked, all the same type. 2 of them have a desk chair, are you telling me by some miracle my one room is not supposed to have one? 2) Housekeep and maintenance is slipshod and shoddy at best. Rooms, indeed the whole hotel smells musty. 1 of our 3 room doors can't lock properly. Rooms not cleaned properly, evident dust/black mold everywhere. 3) Beds are from a bygone age with springs that have given up and not trying to even pretend to provide support. Paying 4 Star Pricing for 2 Star quality and service. Don't stay here, it's not worth the aggravation.

Warm hospitality received from the receptionist Ms Nadia upon my early arrival. She made an effort to fulfil my room preference and my stay was enjoyable. I would like to extend my appreciation to Ms Rajes, a friendly staff, for her kind initiative & guidance during my check-in/out as well. Looking forward to stay in the hotel once again.

Compared to First World Hotel and Resort Hotel, Highland Hotel appears to be a better hotel. It provided free wifi in the room (Resort Hotel provides wifi only at the lobby while First World Hotel does not have free wifi). It also has a coffee machine and better toiletries. However, the room which we were given is a little dated and is in need of some repairs. The floor to the bathroom is slightly damaged and the door to the bathroom does not close properly. The rain shower, though in working condition, has some defects. The hot water takes about half a minute to get warm. The room does have an air conditioner (the other 2 hotels do not have). In terms of location there are lots of eateries near the hotel which is good. Service wise, staff is polite but due to a particular incident we felt that they do not provide the necessary support beyond the basic needs. On the last day of our 3-night stay, the wifi is not working. We called the general line and was told that they will send a housekeeping staff to take a look. We explained that we have been able to use the wifi on our iPhones and iPads the last 2 days but are having problems connecting to the wifi on the 3rd day. 2 of the staff came and tried to help fix this by checking 2 of our iPhones, looking at settings etc. this did not fix the problem. I reiterated that it is unlikely due to our iPhones or iPads as we have been able to connect to the wifi. They went back to seek further help. While I was in a meeting much later, a staff called to update on the wifi situation but as I was in a meeting I can only speak to them later. After the meeting I called the general line and ask to speak to the housekeeping staff but they said they are unable to connect me to them as their telephone system is unable to ,link, to housekeeping. The staff said that they will get the relevant person to call me but as I was going out I requested that they can just leave a note in the room if needed. Instead I was asked to call back when I am back in the room so that they can get the relevant person to call me. They cited the reason that they cannot get into the room, which is surprising since housekeeping has always been able to get into the room so long they is no DO NOT DISTURB sign is turned on. In an case, the staff managed to contact me just before I left the room and infrormed me that their IT staff advised that I may want to check the settings on my iPhones. I expressed surprised that if I have been able t access the wifi for the last 2 days it should not due to the settings on my iPhones but should be due to their wifi issues. Eventually I told them it’s fine since I can use my data plan on one of my iPhones (which is what I did when I was attending the meeting in the room earlier). This incident points to the lack of due service of the staff or due to miscommunication between their departments (housingkeeping / IT) with regard to the information I have provided. It does gives an impression that ‘due s