La Réserve Genève Hotel & Spa

Excel.lent, ha estar tot un placer conèixer aquest hotel i el seu personal.

這家La Reserve 的服務還是非常impressive！ 我自己提行李下幾級台階，並沒期待服務生幫忙，卻看到有人真的是百米沖刺奔過來；進了大門服務生已經要轉身幹別的了 我一遲疑 服務生馬上回過來問還需要什麼服務？能感受到他們的這種服務精神是真心的 不是敷衍的，贊一個！

"From the moment I arrived at the reception, I was met with exceptional service that never failed to impress. The room itself was incredibly cozy, offering a serene view of the garden. The Loti restaurant boasted live music and a fantastic array of DJs, adding to the vibrant atmosphere. And let's not forget the spa - an absolute must-try to complete the experience."

We had an amazing experience at this hotel. The most wonderful thing was the staff, who were so so friendly and helpful. Christophe at the concierge made an effort to make sure we had everything we needed for a dinner in Geneva. The boat transfer back and forth was convenient and super fun for our daughter. The bellhops were so kind and even cleaned our car a bit before we left as we had been traveling for a while and had built up some trash. The Childcare staff was so kind (Solange and others) and amazing with our 2 year old. We really appreciated their efforts to give us a few hours to ourselves as a couple. They have a beautiful and safe play area inside and outside for the little ones and were doing lots of fun activities with them. They are open 9A-6P if desired. We only used them a half day. Our daughter had fun swimming at the pool and playing in our room. They brought an adorable crib, baby towel, baby slippers, and bath products for her! We felt very welcomed although it is a luxury environment we never felt awkward with our little one. The bed was very comfortable and the black out curtains were top-notch. There could be a little more signage in the hotel as it was hard to find some of the places like spa, gym, and childcare areas if you haven't been there before. Or perhaps a map of the hotel given at reception would be nice. We also didn't realize you could walk through a short tunnel and come out on a beautiful dock/small beach on Lake Leman. Once we discovered this, my husband went paddle boarding and I enjoyed a nice dip in the cool waters. The waterfront staff were also top notch and very kind to us. There is a seating area and all kinds of water toys/boats you can rent and take out. It was just lovely to spend some time there! Small quip about the restaurant (not the Chinese one). Service was very slow, took us 2 hours approximately to get our main dishes...I realize it's the culture to eat a slow dinner, but with a small child this was quite difficult for our family to keep her entertained in a tiny space for that long and we ended up going on a walk while we waited for the food. Staff did seem to realize there was a delay and did apologize to us, but they could try to cater for families a bit better since it's a family friendly hotel overall. I would love to go back and stay a few more nights, our trip was too short! I think 4-5 nights would be ideal!