Hotel a Gatwick, Regno Unito

Ho soggiornato qui per una breve sosta per il mio volo all'aeroporto di Gatwick. Il personale della reception era molto accogliente, il che è stato fantastico dopo aver trascorso molte ore in viaggio ed ero così stanco. È stato bello salutarmi calorosamente dopo un viaggio noioso. La camera era spaziosa e confortevole e tutto sembrava pulito. La cucina e l'area bar erano aperte molto tardi, cosa che mi ha piacevolmente sorpreso! Stavo morendo di fame e sono arrivato intorno alle 23:00, ma sono riuscito a prendere una pizza fresca che era deliziosa! Il mio unico ”contro” era che il bagnoschiuma nel dispenser non sembrava ”giusto”... puzzava e sembrava disinfettante per le mani. Ma avevo i miei articoli da toeletta quindi andava bene

L'attenzione di questo hotel è stata prestata al personale, alla Faiza e alla squadra di accoglienza, che erano sempre molto attenti, attenti, carini e pronti ad aiutare. Il personale del colazione non ricordo nessun nome, ma uno dei ragazzi era un bicchiere, lui e l'intera squadra erano davvero carini e sorridenti e disposti a assicurarmi che io fossi comodo e avevo tutto quello che mi serviva. Agnes dalla pulizia era sempre molto dolce e così duro per assicurarsi che la stanza fosse perfetta e super pulita. Per quanto riguarda l'hotel stesso, va bene. I mattoni nel ro hanno dato un aspetto molto vecchio, ma dipende dal gusto che immagino. Il problema più grande per me è stato il fatto che non c'era nessuno sportello.

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

It is great and highly recommend. Our flight arrived early at 7am. Though no luggage storage service due to airport security, hotel staff provided us a nice waiting area n allowed us to early check in when room available at 12:15pm. The front desk staff were polite and helpful, especially Ms Magdalena who was really helpful and made effort to let our stay more smooth and wonderful 😘🥰👍👏 Excellent location to connect Gatwick Airport North Terminal. Just only one corridor to connect which take less than a minute. Great breakfast from 4-10am for convenience of early flight travelers. Airport has store luggages service which costs 7.5 pound/luggage for the first 3 hours.

Another stay at another Holiday Inn, no disappointment here. The room was spotless, and the service was excellent. This is why I continue to seek out Holiday Inn Hotels when I travel. I am now in Dublin and am enjoying the same great service. The food was great by the way in the restaurant, varied menu for a late-night dinner and close to the Gatwick Airport for a quick connection to my morning flight.