Utente ospite
28 gennaio 2025
Over all worst trip experienced in Japan after same to the country so many times. We miss the paid dinner by a hour. No refund or not even try to reserve any dinner for us. We thought, ok it’s mainly fault missing the dinner time.
It starts getting bad after we checked in, It’s super cold during the winter time and the heating source are either from the kerosene heater or the AC. For AC it’s basically only blowing out cool air after turned “heating” for over 30min. Then we decided to turn on kerosene. The smell becomes unbearable after 20-40min.! Then it starts beeping with a sign “ventilation” we had to open the door to let he smell of engine oil out. Barely slept the night during to the smell and coldness. They in the morning around 10, here comes the check out time.
We felt quite violated through out and quite inconsiderate service, the front desk seems very polite but a bit mean somehow. The elderly gentle man at the desk was nice and helpful. But for rest (most) of the faculties, For this very fake politeness not even any genuine sense of“trying to make it better”. Not really recommended.
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